Client Success Analyst Intern (12 - 16 months)

Javelin Technologies Voir toutes les offres

  • Oakville, ON
  • 45.000 $ par an
  • Stage
  • Temps-plein
  • Il y a 7 jours
Description :PROFILEThe Client Success Analyst Internship position will provide comprehensive services to engineering, manufacturing, and product design clients to ensure they are successfully leveraging products purchased from TriMech.DUTIES AND RESPONSIBILITIES
  • Assist clients in applying and troubleshooting SOLIDWORKS Data Management tools in their design/development, analysis, and manufacturing tasks.
  • Ensure customers are successfully engaged and utilizing SOLIDWORKS PDM, Manage and related products through telephone, remote desktop, and email communication.
  • Exercise of problem-solving skills and processes to assist our clients.
  • Determining and setting priority levels on customer issues to ensure timely and effective responses.
  • Obtaining relevant certifications in SOLIDWORKS PDM, and related products.
  • Extensive use of SalesForce and the SOLIDWORKS 3D Support App
  • Minimal to no travel required.
SKILLS AND REQUIREMENTS
  • Currently enrolled in a college or university engineering program.
  • Skills and Knowledge:
  • Experience with 3D CAD modeling; SOLIDWORKS preferred.
  • Strong verbal and written communication skills, as well as outstanding interpersonal skills (individual, group, and via electronic web-based services internally and with clients).
  • Prior customer service experience an asset.
  • Forward-thinking troubleshooting skills and problem-solving abilities.
  • Familiarity with various drafting standards and engineering practices an asset.
  • Understanding of vast manufacturing terminology and processes an asset.
  • Functional understanding of Microsoft Windows, PC hardware, and computer networking, an asset.
  • Ability to work both independently and as part of a team is essential.
  • Ability to manage multiple tasks and prioritize tasks is essential.
PERKS AND BENEFITS
  • Flex PTO
  • Perkopolis Membership Access - Canada’s leading provider of employee perk and discount programs.
  • Wellness Program
  • Social Events
$45,000 per annumPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Job Duties may change at any time with or without notice.

Javelin Technologies