Directeur des ventes externes - Manager, Outside Sales
- Anjou, QC
- Permanent
- Temps-plein
- Manages the Area's proactive account retention program and assigns retention responsibility to the appropriate account managers.
- Maintains and reinforces the corporate retention strategy and design with the Retention Team.
- Demonstrates outstanding management and customer service skills to motivate team members and affect a loyal customer base.
- Establishes and maintains a high level of customer satisfaction on all transactions with existing customers. Communicates to and works with the Area Management Team to help resolve unique customer issues.
- Supervises activities of the Sales and Retention Department. Ensures team members meet or exceed call activity, proactive retention, pricing improvement, service upgrades, and service agreement conversion goals.
- Maintains an ongoing training, coaching and mentoring program in order to develop the skills of retention personnel.
- Works with the Area Sales Manager to communicate and effectively manage the Area's price increase strategies including meeting price increase goals.
- Effectively manages, maintains and ensures the use of WM sales tools (i.e. Proposal Program, Customer Database, Pricing Tools, etc.). Ensures entire Retention Representative Team is well trained in the use of these tools.
- Analyzes lost business trends and recommends corrective actions.
- Provides expert industry knowledge and interpretation of regulations to retention team and customers.
- Regularly meets with customer executives to ensure client needs are being met and expectations are exceeded.
- Interviews and recruits qualified candidates for retention positions.
The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:
- Direct supervision of 9 full-time employees, including: Senior Account Executive and Senior Sales Representatives
- Education: Bachelor's degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 5 years of business-to-business sales
- Experience: Three years of relevant work experience in business-to-business sales management, plus three years in direct business-to-business sales (in addition to education experience).
- This is a management position. Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or Market Area requirements. This position is eligible to participate in sales compensation and recognition programs upon successful completion of training prerequisites and Market Area management approval.
- None required.
- Bilingual (French and English) - We require a bilingual speaking manager because this role requires frequent interactions and communications with employees, customers and others who are located outside of Quebec.
- General Competencies Include:
- Build Relationships
- Communicate With Impact
- Demonstrate Adaptability
- Demonstrate Integrity and Courage
- Demonstrate Professionalism
- Demonstrate Leadership/Coaching
- Initiate Action
- Produce Results
- Think Strategically
- Focus On Customers
- Gain Commitment
- Influence and Negotiate
- Leverage Diversity
- Manage Work/Time
- Plan and Organize
- Use Ethical Practices
- Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.Normal setting for this job is: office setting.VII. BenefitsAt WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.If this sounds like the opportunity that you have been looking for, please click Apply.About Us: ABOUT WMWM ( ) is North America's largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM's fleet includes nearly 11,000 natural gas trucks - the largest heavy-duty natural gas truck fleet of its kind in North America - where more than half are fueled by renewable natural gas. To learn more about WM and the company's sustainability progress and solutions, visit .Equal Employment OpportunityFor United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.Real IDIn order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.About the Team: WM Leaders are a critical part of our People First culture. The proud, caring and resilient members of the WM family are the foundation for our success. We commit to taking care of each other, our customers, our communities and the environment. We are Leaders in Sustainability & Environmental Solutions.WM is more than just managing waste. We're industry leaders helping people and organizations achieve their sustainability goals, and We Are Always Working for a Sustainable Tomorrow.