Job Category: HotelJob Description:Do you have exceptional interpersonal and communication skills? Are you interested in working for a fast-paced environment? Do you enjoy meeting new “friends” everyday? Then this is the career opportunity for you! River Rock Casino Resort is looking for a Doorperson to join our team as a dual code. This position will need the successful candidate to work as a bellman when needed. Under the direction of the Manager, Front Office, this position is responsible for greeting guests as they arrive at the front doors to the hotel, offering assistance getting out of the vehicle, calling for valet parking, removing luggage from the vehicle while contributing to a safe and welcoming work environment for all employees. Other responsibilities include:
Opens vehicle doors for guests as they arrive or leave and offers assistance
Calls a Bellperson to assist with luggage or personally assists if Bellperson not available
Calls for Taxis
Facilitates valet parking and keeps the driveway clear, if necessary, drives the car to a parking space
Drives a standard transmission vehicle
Act as a Bellperson when needed
Provides guests with information on Resort Activities and makes recommendations for dining, gaming etc.
Provides leadership to Resort Valet team to ensure River Rocks high standards of service are exceeded every day.
Liaises and communicates effectively with all appropriate operational departments
Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed.
The Successful candidates will demonstrate the following qualifications:
Exceptional interpersonal and communications skills
Customer service experience
Previous hotel experience an asset
Ability to handle multiple tasks and projects at one time
Ability to stand for long periods of time
Valid Class 5 drivers license and clean Driver's Abstract
Providing a Great Experience and Memory to all guests, both external and internal
Ability to successfully obtain a Criminal Record Check
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
A willingness to learn, develop and achieve new skills for personal and professional development
Live GCE's Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
Candidates must be ready and willing to work a flexible schedule including morning, afternoons, overnights, statutory holidays and weekends. The scheduled hours of work will be based on business needs.About Us:GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.What's in it for you?
We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
We provide you with the tools and technology needed to delight your clients!
You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
Freedom to Innovate: supports new and better ways to be successful.
Be your Authentic Self: environment that values diversity as a source of strength.
This isn't your typical "corporate" job. We work hard and we have fun!
The only thing we don't play games with…..is your career!Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Great Canadian Entertainment!
