Transdev Canada is actively seeking a motivated IT Systems Specialist/Junior Administrator to join our team on the Hazel McCallion light rail project. You will be responsible for providing day-to-day technical support while assisting with the maintenance, configuration, and monitoring of IT systems and infrastructure. This role is ideal for someone who enjoys troubleshooting technical issues, supporting users, travel to different sites, and progressively taking on system administration responsibilities to support this 24 hour per day, 7 day per week, 365 day per year operation.Your role
Provide Level 1 and Level 2 technical support to internal users (hardware, software, and network issues)
Install, configure, and maintain workstations, laptops, and peripheral devices
Assist with user account management (Active Directory, Microsoft 365, permissions, onboarding/offboarding)
Support and maintain Windows environments and basic network infrastructure
Monitor system performance and assist with server maintenance and updates
Document issues, solutions, and procedures in the IT knowledge base
Escalate complex technical issues when required
Participate in IT projects, deployments, and system improvements
Ensure compliance with company IT security policies and best practices
Assist with vulnerability management and incident escalation
Support security awareness initiatives and end-user risk mitigation
Support and administer security tools and EDR systems
The perks
Salary range: $70,000 to $80,000 per year
Full-time, 40 hours per week
Comprehensive compensation package
Positive work environment
Career advancement opportunities within a strong North American presence
Opportunity to contribute to sustainable mobility solutions
Commitment to diversity and employee development
Your profile
Diploma or degree in Information Technology, Computer Science, or a related field
Strong communication skills with a customer service mindset
Organized and detail-oriented
Ability to work independently and as part of a team
Interest in growing into a System Administrator role
Experience supporting Windows 11 environments
Strong troubleshooting and problem-solving skills
Ability to prioritize and manage multiple requests
Work Experience Qualifications
Must be legally entitled to work in Canada
3-5 years of experience in IT support or a similar role
You have solid knowledge of:
Windows Server environments and AWS
Active Directory
Microsoft 365 / Exchange
Networking fundamentals (DNS, DHCP, TCP/IP)
Basic PowerShell scripting
Experience with cybersecurity is an asset
Knowledge of endpoint management tools (Crowdstrike, Knox, Connectwise) is an asset
Experience with backup and monitoring tools is an asset
IT certifications (CompTIA A+, Network+, Microsoft, etc.) are assets
Internal ApplicantsIn accordance with our commitment to employee development and internal mobility, applications from qualified internal candidates will be reviewed and considered prior to external candidates. External recruitment may proceed concurrently; however, preference may be given to internal applicants who meet the requirements of the role.Join an international Group strongly rooted in the communitiesTransdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.And what about you? What drives you?Transdev is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.Transdev may use AI-assisted tools throughout the recruitment process.This job posting is to fill a current vacancy.
