Clinic Operations Coordinator

Ottawa, ON
Permanent
Temps-plein

Il y a 6 jours

DescriptionLocation: 1545 Carling Ave., suite 210, Ottawa, ON K1Z 8P9
Status: Permanent, Full-Time (37.5 hrs/week)
Schedule: Monday to Friday 8am to 4pmCreate Awesome Experiences for Our Customers - Join Our Team!TELUS Health is seeking a dedicated Clinic Coordinator to join our dynamic, multi-disciplinary team at the Ottawa Centre. If you're organized, compassionate, and thrive in a fast-paced healthcare environment, this is your opportunity to make a meaningful impact.What You'll Do:As the Clinic Coordinator, you will support the Team Manager in overseeing the day-to-day operations of the clinic. You'll play a key role in optimizing workflow, coordinating patient care, and ensuring a high level of client service through collaboration with clinicians and administrative staff.Here's how:As part of the team, you'll be responsible for:

Under the direction of the Team Manager, the Clinic Coordinator provides direction to clinical staff regarding daily patient workflow to ensure all duties are outlined, assigned, and managed in accordance with TELUS Health high client care standards
Organize and coordinate the daily operations of the patient flow, reception activities including billing and break coverage
Communicate with executives about the day's activities, oversee patient flow to ensure timely care, and assist practitioners by providing necessary information, requisitions, and documents as required
Identify and document process shortfalls that present themselves and communicate these issues to management
Recommend possible solutions to minimize and remove barriers to the administrative workflow and high-touch client service for discussion, approval, and further direction
In collaboration with management, set and implement standards, policies, and processes designed to maintain a consistent presence
Handle requests from executives via phone and email, and inform them about additional services such as Genetics, Fitness packages, Wellbeing, Diet packages, and more
Respond to questions and concerns by clients, employees, and physicians
Liaise with physicians and medical specialists to arrange medical appointments for patients
Send/receive and manage referrals to specialists for executive patients
Participate in special projects and quality assurance initiatives
Assist with all other duties as required, including answering phones, filing, copying, etc

QualificationsWhat you bring:

Minimum 2 years of relevant experience working in a fast paced medical environment, with demonstrated high degree of accountability, professionalism, tact and personal leadership
Computer proficiency and experience using MS Word, Outlook and Excel
Proficient in both English and French language, both verbal and written (an asset)
Exhibit a professional image, mature communication style and polished manner with internal and external clients
Ability to handle sensitive situations with tact while respecting patient confidentiality at all times
Self-starter who demonstrates attention to detail, a high level of accountability and sound judgement
Exhibit strong work ethic and takes ownership to complete a task from start to finish
Demonstrates flexibility, adaptability to change and ability to work effectively in a team environment with different levels of organization
Work well under pressure and demonstrates a sense of urgency in completing time sensitive tasks
Demonstrate effective organizational, multitasking and problem solving abilities

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.Salary Range: $20-$37Performance Bonus or Sales Incentive Plan: 0%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

Job Type: This is for a current vacancyA bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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