Mental Health Worker - Mental Health Services

• Complete a comprehensive assessment of the client's need.
• Assess risk, develop strategies to mitigate risks, and develop safety plan where needed.
• Assist with the identification of support needs and work collaboratively to develop treatment goals.
• Includes client's identified supports in a treatment plan.
• Provide support with system navigation including health, housing, financial, legal, education, and employment.
• Advocate and negotiate on behalf of clients, when necessary.
• Complete crisis plans and ensure communication of the plan with identified supports and community partners as required.
• Facilitate referrals to identified community resources.
• Organize and participate in case coordination, liaison, and service planning in collaboration with the client.
• Monitor and evaluate progress of treatment plans.
• Work with other C.M.H.A. staff/programs to support clients.
• Use specialized interventions and counseling approaches, within a recovery philosophy, according to evidence-based best practices established for C.B.T., M.I., D.B.T., brief narrative therapy, trauma-informed care, and concurrent disorders.
• Facilitate groups as assigned to clients in the program and other C.M.H.A. H.K.P.R. programs, as required.
• Provide mental health information/education to individuals, caregivers, and other service providers.

• Complete formal written rationales and assessments evidencing recommendations/referrals for interventions.
• Complete administrative tasks – mental health assessments, treatment plans, pre and post measures, case notes, timesheets, expense claims, time off requests.
• Document and maintain client records.
• Proper entry of demographic and statistical data.

• Liaise with community partners.
• Participate in community outreach activities through the development of collaborative partnerships, education, and visits to community agencies and services.

• Participate cooperatively in the agency performance management process/system.
• Stay current on relevant legislation and best practices, current research, policies, and procedures.
• Participate in ongoing professional development and mandatory training.
• Actively engage and participate in the supervisory process.

• Attend, and participate in team/staff meetings, and all-staff meetings as required.
• Participate in agency quality improvement activities, e.g. accreditation projects, committee work, special events.
• Participate in quality improvement activities at the team/program level.
• Participate in external committees as required.
• Duties may change from time to time.

• Health and Safety Training
• Applied Suicide Intervention Skills Training (A.S.I.S.T.)
• Verbal Intervention Training
• Ontario Common Assessment of Need (O.C.A.N).
• Client Record Management System (C.R.M.S.)
• First Aid/C.P.R.

• Master’s degree in Social/Health services
• Training in the following: Cognitive Behavioural Therapy, Dialectical Behavioural Therapy or other forms of emotional regulation support, Motivational Interviewing, Concurrent Disorders, Trauma-Informed Therapy

• Minimum of 3 years' experience in the delivery of case management/community support to clients, especially within the mental health services field
• Demonstrated understanding of the crisis theory and recovery model, crisis intervention, mental illness, psychiatric medication, and the Mental Health Act
• Demonstrated ability to apply a person-centered, trauma and concurrent-informed approach to care.
• Demonstrated conflict resolution and crisis intervention abilities.
• Proven assessment skills, sound judgment, and decision-making skills
• Demonstrated observation and active listening abilities.
• Demonstrated ability to work independently, as well as collaboratively with the Crisis team and Management.
• Proven interpersonal and communication skills.
• Demonstrated computer and organizational skills.

• Intermediate to advanced minus proficiency in French

• Valid driver’s license
• Automobile in good repair and insurance coverage as required by agency policy
• Satisfactory police records search
• Satisfactory references
• Lived expertise with a mental health concern or addiction, either personally or with a family member is an asset.
• Proof of receipt of full COVID-19 vaccine
• Must have reliable technology and internet access to be able to work from personal residence, if required.

• Work in an office setting, community, and clients’ homes.
• Work directly with individuals experiencing mental health concerns/crises including serious mental illness and/or dual diagnosis and/or addictions.
• Work directly with individuals living in poverty who may live with a serious mental illness and/or dual diagnosis and/or addictions.
• Required to work flexible hours, with some evening work.
• There are multiple competing demands that require time management skills, the ability to be flexible, and to prioritize.
• Work in a stressful environment where there are mental and emotional demands, there is a high volume of work as well as unpredictable work, and life-threatening situations for others such as instances of suicide.
• Transport clients in personal vehicle.
• Work from locations other than CMHA HKPR offices, such as a personal residence, as required.

Canadian Mental Health Association