Retail Assistant Store Manager
POP MART The Americas
- Richmond, BC
- Permanent
- Temps-plein
- Manage a team of Brand Associates setting expectations, goals, and develop talent
- Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience
- Maintain a clean, organized, and safe store environment for customers, employees, and store products
- Focused on providing positive customer and employee experience
- Set high store standards that reflects company brand image, values, and culture
- Subject matter expert on POP MART core business information including POP MART's characters information, products, company history information
- Support company on marketing events such as in store events, Pop-up events, conventions, new store openings
- Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed
- Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, store sales trends
- Drive sales of company key products such as Blind boxes, MEGA, and accessories
- Must be able to work flexible hours including nights, weekends, holidays
- Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls
- Installation of Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures
- Remerchandise the sales floor based on product sell-through or slow moving product, making strategic decisions that align with business needs
- Works closely with Inventory ASM to determine BOH and warehouse inventory levels
- Required to work specific days of the week depending on Visual/Inventory Management responsibilities
- Responsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing.
- Retail industry knowledge, skills, and abilities
- You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store.
- Confident and comfortable engaging customers to deliver great customer experience
- More than 2 years of store leadership experience in retail
- High level of ethics, values, integrity, and trust
- Experience working independently in an ambiguous environment with minimal supervision.
- Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions
- Ability to adapt to a fast-paced environment and implement new standardization directives
- High School Diploma
- Must be 18 years old or older
- Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
- Ability to stand and walk for extended periods (up to 6-8 hours per shift)
- Ability to bend, kneel, reach, and climb ladders or step stools safely
- Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
- Able to work in a fast-paced environment that may require quick movements and multitasking
- Ability to work in varying temperature conditions, including stockroom and receiving areas
- Manual dexterity required to operate standard stockroom tools (e.g., box cutters)
- Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, etc.
- Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
- Career development: we work with you to advance your career through short-term assignments, new experiences, etc.