Customer Service Coordinator (Bilingual)
Bento Sushi Voir toutes les offres
- Richmond Hill, ON
- Permanent
- Temps-plein
- Ontario Food Factory: 25 Sims Crescent, Unit 1, Richmond Hill, ON L4B 1C9 | Monday to Friday (In-person) | Shift start time: 7:30 am / 8:30 am, weekly rotation
relationship with our customers to maximize and increase frequency of sales.
- Receive orders or adjustments by phone and email, then enter them into JustFoods ERP for processing.
- Provide courteous and efficient customer service in English and French, to existing and potential clients from the initial contact to set up accounts, to handling inquiries regarding pre- or post-sales issues. Transfer any customer escalations to the appropriate department or supervisor.
- Support daily production planning and distribution of our products by generating production reports, route reports and sales invoices for appropriate department leads.
- Contact inactive accounts to try to initiate sales once again.
- Advise customers of changes to orders or delays in delivery due to holiday closures, weather, traffic, etc.
- Basic administrative duties like filing, scanning, photocopying, etc.
- Minimum 1 year customer service experience (retail or call center).
- Excellent communication skills, both written and oral, in French and English.
- Good computer skills and experience with MS Office tools.
- Must be self-motivated, well organized, and able to multitask.
- A college diploma is an asset.
- Experience in the JustFood ERP system is an asset.
- Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way.
- Competitive Rewards: Upon meeting eligibility criteria reap the benefits of a comprehensive compensation package with a bonus plan, group health benefits, and retirement plans that recognize your outstanding contribution.
- Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.
- Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.
- Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.