Premium Club Manager | Full-Time | TD Coliseum

Oak View Group

  • Hamilton, ON
  • Permanent
  • Temps-plein
  • Il y a 30 jours
Oak View Group:Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview:The Premium Club Manager, Hospitality is responsible for the leadership and day-to-day operations of multiple premium dining and bar locations within TD Coliseum, while also providing leadership support across food and beverage departments as needed. This role oversees all aspects of event execution, team management, client and tenant relations, and collaboration with culinary and operational departments to deliver elevated guest experiences.The ideal candidate brings strong event operations expertise, luxury service standards, a guest-first attitude, and the ability to lead a high-performing team in a fast-paced, event-driven environment. This role plays a vital part in bringing premium hospitality to life at this cashless, state-of-the-art venue.This role pays an annual salary of $78,000 CAD - $88,000 CAD.Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and 11 holidays).This position will remain open until October 31, 2025. Responsibilities:
  • Oversee all aspects of service across multiple premium hospitality locations, including pre-event setup, in-event service, and post-event breakdown
  • Lead, train, schedule, and support a team of supervisors, servers, bartenders, and support staff to deliver consistent, high-level service
  • Ensure compliance with AGCO alcohol service regulations and uphold Smart Serve requirements across all premium operations
  • SmartServe certification (required)
  • Food safety certification (required)
  • Collaborate with Premium Sales and Event Management teams to plan and execute VIP experiences and client activations
  • Coordinate with culinary leadership to develop event timelines, BEOs, and service execution plans
  • Manage inventory, vendor orders, and product flow in accordance with cost control and quality standards
  • Review and reconcile event billing, labour metrics, and service performance in collaboration with the Premium Director and General Manager
  • Partner with Ticket Sales & Service and Marketing to develop premium menus, seasonal offerings, Specials and Features, signage, and guest communications
  • Maintain a professional and polished presentation across all guest touchpoints and staff interactions
  • Uphold safety, food handling, and workplace standards in accordance with municipal and provincial regulations
  • Support backstage catering and special event activations as needed
  • Drive a positive, solutions-oriented team culture with strong focus on leadership, mentorship, and guest satisfaction
Qualifications:
  • Minimum 5 years of management experience in premium hospitality, fine dining, catering, or high-volume event venues
  • Post-secondary education in hospitality, event management, or related field preferred
  • Valid Smart Serve Certification and thorough understanding of AGCO service regulations (required)
  • Experience with MyVenue POS, ADP (attendance and scheduling), and Coupa is a strong asset
  • Demonstrated experience with event planning, guest service, and beverage program management
  • Strong organizational and time management skills, with the ability to balance multiple priorities
  • Proficient in Microsoft Office (Excel, Outlook, Word) and web-based business systems
  • Professional communication skills—written, verbal, and interpersonal
  • Available to work a flexible, event-based schedule including evenings, weekends, and holidays
  • Team-focused leadership style with a winning attitude and willingness to support all areas of the operation
Strengthened by our Differences. United to Make a Difference:At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer:Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group