ServiceNow Solution Architect - Manager
- Montréal, QC
- Permanent
- Temps-plein
- Defining scope and providing technical advisory services to assist clients implementing a ServiceNow program of work
- Understanding client requirements and translating to these into workable system solutions, creating architecture design documentation and ServiceNow roadmaps.
- Creating and maintaining Platform Implementation Roadmaps and provide hands on assistance with the detailed design and implementation approach of selected engagements
- Demonstrating product and technical leadership on ServiceNow engagements
- Working with a team of technical and functional analysts, solution architects and delivery managers to deliver incredible ServiceNow solutions for clients.
- An ability to define at an architectural and design level of detail, technical solutions aligned with client business problems
- More than 4 years experience working with the ServiceNow platform including designing and implementing solutions, and fundamental understanding of the relevant key technologies
- Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, SOAP/REST Web Services, LDAP, JDBC/ODBC; well versed in CSDM 3.0 framework and an understanding of popular coding languages.
- A keen eye for detail with strong problem-solving skills and an ability to think outside the box.
- The ability to build strong and credible relationships with business and technical stakeholders at all levels of the business.
- The ability to self-manage and develop skills independently while contributing to the capability set of the broader team.
- Effectively manage diverse skills and backgrounds and foster an innovative and inclusive team-oriented work environment.
- Strong written and verbal communication, presentation, client service and technical writing skills, coupled with a strong interest in further developing and integrating enterprise domain knowledge with technology skills.
- Demonstrate characteristics of a forward thinker and self-starter that thrives on new challenges and adapts quickly to learning new knowledge.
- Ability to lead a team of consulting and client professionals on multiple projects.
- Being a leader in our EY ServiceNow practice mentoring our team members through career coaching
- A strong work ethics.
- ServiceNow certifications
- Consulting Experience
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline; supported by experience in a similar technical environment