Clerk 9

• Completes and processes sales transactions, outlining regulations, options and fees, for all cemetery services, including plot purchases, interment services and monument applications.
• Coordinates interment schedules with funeral directors and cemetery field staff. Assists the Supervisor with scheduling of monument installations.
• Verifies and enters information, from a variety of sources, into the appropriate computer program.
• Maintains the cemetery filing systems, including systems for recording daily interments and monument installation applications.
• Acts as receptionist by screening enquiries made in person or by telephone or mail and determining appropriate action.
• Prepares a variety of correspondence, reports etc., including confidential information, from written copy and verbal direction.
• Supports and promotes a safe and positive workplace culture through a variety of initiatives and activities.
• Supports and promotes the health and safety of employees in accordance with the Occupational Health & Safety Act & Regulations in addition to the City of Saskatoon's Administrative Occupational Health & Safety Policies and departmental procedures.
• Performs other related duties as assigned.

• Grade 12 education.
• Graduation from a business college.
• Completion of, or ability to complete within one year of hire the Orientation to Funeral Services or Psychology of Grief class or a recognized equivalent.
• Two years' diversified experience in general office procedures.

• Considerable knowledge of modern office practices and procedures.
• Knowledge of business English and arithmetic.
• Knowledge of the procedures and terminology associated with the death-care industry.
• Ability to make arithmetic calculations rapidly and accurately.
• Ability to deal courteously, tactfully, and sensitively with customers within death-care industry.
• Ability to establish and maintain effective working relationships.
• Ability to communicate effectively, orally and in writing.
• Ability to make decisions in accordance with established policies and procedures.
• Ability to work with minimal supervision.
• Skill in the operation of office equipment, including a computer with Microsoft office suite, Window based word-processing and spreadsheet software.

City of Saskatoon