Customer Success Engineer, Onboarding

GitLab

  • Canada
  • 77.700-166.500 $ par an
  • Permanent
  • Temps-plein
  • Il y a 14 jours
GitLab is an open-core software company that develops the most comprehensive , used by more than 100,000 organizations. Our is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like and , customers get AI benefits at every stage of the SDLC.The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. as we build technology that transforms how the world develops software.As a Customer Success Engineer (CSE), Onboarding Specialist you'll be joining a global team of technical specialists who engage with customers in a pooled model in order to drive product adoption and value realization at scale. As an Onboarding Specialist you'll work alongside pre and post-sale team members to provide new customers with technical guidance, go in-depth on use case implementation, and demonstrate the value of GitLab product capabilities from day one. This role reports to the Senior Manager, Customer Onboarding.What you'll do
  • Engage with newly onboarded customers, through Zoom calls and emails, in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance
  • Provide technical, architectural, and best practice guidance
  • Drive the achievement of measurable value (business outcomes), leading to product adoption, renewal, and expansion
  • Align with Account Executives and Renewals Managers to provide customer-facing subject matter expertise based on the customer's business objectives
  • Focus on solution-based programs that are customized to fit an individual customer's needs
  • Develop and collaborate on customer workshops, demos, and other enablement
  • Maintain specialty competency in one or more technologies related to GitLab's market focus through activities such as training, certification, and creation of working examples for reuse internally and by customers and partners
  • Continuously improve professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others
  • Contributes to our docs, YouTube channel, and other enablement programs such as the Digital Journey
What you'll bring
  • Experience with a GitLab use case (SCM, CI, CD, DevSecOps, Agile Planning) to provide in-depth customer guidance and enablement
  • Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
  • Technical experience in development or systems engineering
  • Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
  • Demonstrated ability to become a trusted technical advisor to customer and business leaders
  • Exceptional verbal, presentation, and written communication skills
  • Excellent time management and ability to work with several different teams at any given time
How GitLab will support youHiring processCandidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our .Recruiter ScreeningQualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters.Hiring Manager InterviewThe hiring manager interview is the first of the interviews with the Customer Success team. This interview is with the Manager of the team the candidate is applying to join. It is a 45 minute interview.Panel InterviewThe panel interview consists of several members of the Customer Success team. It typically includes the hiring manager and two other team members. This is a 60 minute interview, with the following format:
  • Live demonstration based on the guidance provided ahead of the interview by the recruiter
  • General discussion and questions from the panel
Executive InterviewConducted by the Senior Director of Customer Success, this is a discussion with the candidate as a final assessment interview to evaluate the candidate's suitability for the role. This is a 30 minute interview.Reference and Background CheckOnce the candidate has successfully completed all interview stages with positive recommendations at each stage, GitLab will complete and a .Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.The base salary range for this role's listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our and . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.United States Salary Range$77,700—$166,500 USDCountry Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.Privacy Policy: Please review our Your privacy is important to us.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also and . If you have a disability or special need that requires , please let us know during the .

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