Regional Service Coordinator
SMS Equipment Voir toutes les offres
- Edmonton, AB
- 58.000-62.000 $ par an
- Permanent
- Temps-plein
Salary: $58,000 - $62,000 annually.
Work Arrangement: Hybrid - providing the flexibility to work remotely up to 2 days per week.
Schedule: Monday to Friday.What You'll Do
- Service work orders: Organize and file all service order documentation. Maintains accurate billing and invoice rate information for multiple customers. Adhere to and complete assigned monthly checklist items prior to deadline.
- Opening work orders: Review work order requests for required information, including PO and sublet information, ensuring proper documentation and supports are attached. Create work order, prepare folder and required documentation and inform personnel of work order number.
- Maintaining work orders: Collect appropriate data, information and documentation through communication with the customer, field supervisors and branches both inside and outside the Remote mining group. Review sublet invoices to ensure they are legitimate customer charges and ensure any customer purchase orders are sufficient for billing.
- Closing/Costing of work orders: Communicate sales invoice value to stakeholders and obtain necessary approvals for closing/costing. Review physical work order for inclusion and completeness of appropriate documentation and report any deficiencies.
- Warranty: Open, track and maintain warranty work orders. Assist in preparing and submitting warranty claims to OEMs ensuring necessary documentation is complete and accurate.
- Good to excellent computer skills (i.e. word processing, spreadsheets, e-mail, and internal department electronic systems) to access and update electronic records.
- Team-oriented and able to collaborate while also working independently.
- High attention to detail and ability to meet deadlines.
- Ability to multitask and prioritize workload.
- Knowledge of ERP Systems a definite asset.