Représentant des services financiers/Client Financial Services Representative

Livingston International Voir toutes les offres

  • Saint-Laurent, QC
  • Permanent
  • Temps-plein
  • Il y a 10 jours
We provide clarity in a world of trade complexity so that businesses can grow further, faster, smarter. Over 30,000 clients trust us with their customs brokerage, trade consulting, global trade management and freight needs.JOB SUMMARYReprésentant des services financiers est responsable de la gestion d'un portefeuille de plusieurs entreprises . Il doit veiller au recouvrement et la réconciliation des comptes, y compris le versement des douanes et taxes./The Client Financial Services Representative is responsible for managing a high quality portfolio with a proactive collection approach. Focus is required on the timely collection and reconciliation of accounts; including remittances of duties and taxes.KEY DUTIES & RESPONSIBILITIESGérer les comptes clients du portefeuille attribué en communiquant par téléphone ou par courriel. Cela comprend la négociation des modalités de paiement ainsi que l'établissement de relations avec les clients afin de comprendre leurs besoins et leurs problèmes/ Manage customer accounts within assigned portfolio by engaging in phone calls and/or emails. This includes negotiating payment arrangements as well as building relationships with customers in order to understand their needs and issuesSurveiller et gérer les notifications d'expédition, dans les limites autorisées/Monitor and manage “shipment hold/notification” screen within authorized limitsSolliciter l’aide des opérations et de la haute direction lorsque c’est nécessaire pour accélérer le processus de recouvrementAssurer le suivi les opérations concernant les litiges clients/Communicate and follow up within specified timelines with Operations regarding customer disputes * Analyser les montants non attribués dans les délais spécifiés par l'entreprise/ Analyze unapplied amounts within company specified timelines
  • Identifier les comptes complexes et fournir des recommandations à leur recouvrement/ Identify problem accounts and provide recommendations related to recovery
Maintenir la conformité requise selon les procédures internes/ Maintain compliance with required internal controls and departmental proceduresAssurer les mises à jour sur les activités de recouvrement/Maintain accurate documentation of all collection efforts, and provide updates on collection activityPréparer et suivre les prévisions de liquidité mensuelles pour un portefeuille spécifique./Prepare and monitor monthly cash forecast for specific portfolioAtteindre les objectifs individuels et collectifs du département /Achieve defined individual and department goals * Aider avec toute autre tâche requise/ Assist with any other duties as requiredKNOWLEDGE & SKILLS
  • Passionné par le recouvrement et engagé à fournir un excellent service à la clientèle/ Enthusiastic about collections and committed to providing excellent customer service
  • excellente communication professionnelle, tant écrite qu'orale / Effective business writing and professional communication skills
  • Haut degré d'engagement, responsabilité et d'initiative/ High degree of dedication, ownership and initiative
Capacité de travailler indépendamment mais aussi au sein d'une équipe/Ability to work independently and perform in a team environmentBonnes compétences organisationnelles ,à gérer plusieurs tâches simultanément / Strong organizational skills; ability to multi-task and prioritize * excellent service à la clientèle / Good customer service skills.
  • Maitriser Microsoft office ( Word, Excel)/ Proficiency in Microsoft Office (Word, Excel)
We know that women and people of color may be less likely to apply if their professional experience does not exactly match the job description. Livingston is striving to build a culture where differences are celebrated; therefore, if you are excited about this position, we encourage you to apply even if your experience may not check every box.Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.Location: QC St. Laurent Liesse Rd - CN026

Livingston International