OFFICE SALES ASSISTANT - B2B
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- Langley City, BC
- Permanent
- Temps-plein
- Act as the primary point of contact for customers, handling inquiries via phone and email in a professional and timely manner
- Support the sales team by processing orders and ensuring accurate data entry into internal systems
- Maintain and update customer information, order details, and inventory records
- Coordinate with the production team to manage and adjust lead times as needed
- Arrange product shipments, including scheduling courier pickups and tracking deliveries
- Prepare and issue invoices and related documentation
- Organize and dispatch product samples to existing and prospective clients
- Assist in preparing materials and coordinating logistics for trade shows and company events
- Provide general administrative support, including maintaining office organization, ordering supplies, and coordinating service requests
- Diploma or degree from a post-secondary institution, or equivalent work experience
- Minimum of 3+ years of experience in customer service or an administrative support role
- Strong communication skills with fluency in English (written and verbal)
- Excellent organizational and multitasking abilities with strong attention to detail
- Customer-focused mindset with a professional and positive attitude
- Proficiency in Microsoft Office 365 (Excel, Word, Outlook, Exchange)
- Experience with ERP/CRM systems and QuickBooks; Fishbowl experience is an asset
- Ability to occasionally lift boxes up to approximately 28 lbs
- Valid Canadian driverâs license