Customer Service:Build a Sales Obsessed Culture by providing an exceptional in store customer experienceResponsible to drive outside sales through commercial accounts, new businesses prospecting and exceptional management of customer relationship with CTR dealer partnersOperations:Delegates and follows up on execution of PS visual compliance standards, store maintenance, pricing standards, planogram and merchandising directivesResponsible for managing / minimizing store shrink through team awareness, enforcement of audit compliance and standards and rigid inventory controlEnsures accurate execution and completes daily review of shipping /receiving/ returns processing and documentation according to company policiesFollows and ensures compliance of all Cash and Audit, and OH&S policies and proceduresCreates and / or monitors the creation of efficient store weekly scheduling for both sales and support functionsResponsible for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all rolesManages regular reconciliations and collections of accounts payable balances for all customer business accountsTraining:Coaches and develops store and management teamSets and follows up on individual and store sales goalsCreates development plans and conducts annual appraisals for store team; support and coach to improve any performance gaps, and conducts ongoing coaching to improve teamLeads effective huddles / meetings / coaching sessions, keeping team well informed of pertinent informationCompletes and holds team accountable to complete required training within required timeframesEnsures execution of the Customer Experience, and provides resolution for all customer concernsDevelops and leads recruiting and hiring strategy for store, maintains a complete team, adhering to IBO standardsLeadership:Provides mentorship to teams and influences continuous growthContinually motivates team and performance through recognition programs, in store contests, customer compliments, etc.Maintain PS performance expectations (feedback/coaching); this includes progressive discipline where necessaryAble to work retail hours including scheduled evenings, weekends and holidaysWe are looking for individuals who are:Business Savvy – you have a customer focused mindset and can plan, execute, and drive salesLeaders – you lead by example and have a passion for coaching, developing, and inspiring your teamCulture and brand ambassadors – you love the work and take pride in our brandIf you’re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to beWhat you bring3-5 years retail experience managing a multi-channel business requiredManaging and growing B2B business salesDemonstrated interest in the automotive parts aftermarket industryFundamental computer skills an assetStrong knowledge of automotive parts aftermarket industryA good base of knowledge of automotive operating systems including point of saleAssets:Possession of a valid driver's license is an assetAutomotive Training or Certification is an asset#LI-RC1About UsAt PartSource, we take pride in our staff being true auto parts professionals and car care enthusiasts who share their customers' passion for vehicle maintenance. It's this experience that distinguishes Canadian Tire and its family of companies from the competition. Join us, where there's a place for you here.Our Commitment to Diversity, Inclusion and BelongingWe are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.AccommodationsWe stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
