Manager, Application Support

Brampton, ON
84.000-105.000 $ par an
Permanent
Temps-plein

Il y a 7 jours

DescriptionPosition at DynacareJob Posting: Manager, Application SupportWhere YOU work, makes a difference.
Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It's an environment where you can grow your career in any direction you choose. We're evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.Are YOU our next Manager, Application Support?The Manager, Application Support is responsible for leading a team of Application Support Specialists, ensuring the stability, performance, and continuous improvement of internal and external applications. The role supports a diverse portfolio of both SaaS and on-premise applications, serving internal teams and external partners such as EMR companies and clinics. This role oversees the resolution of escalated application issues, manages vendor relationships, and ensures smooth collaboration between IT and key business stakeholders. The Manager, Application Support is also responsible for driving process improvements, overseeing user training and adoption, and contributing to the roadmap planning for application support.Job Status: Permanent Full-TimeVacancy Type: ExistingShift: Day shiftLocation: Brampton, ONWork Style: HybridStart Date : ASAPInternal Posting Deadline: April 15, 2026Why Dynacare is an amazing place for YOU:
Join an award-winning "Top Employer" with meaningful and impactful career opportunities

Access a health and wellness benefits program that supports you and your loved ones
Grow and thrive with a dynamic, successful company through internal mobility opportunities
Invest in your future through RRSP match benefits and an employee stock purchase program
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:
Responsible for leading and managing the Application Support team, ensuring timely and effective resolution of application-related issues

Oversee the resolution of escalated incidents to minimize business impact
Ensure application stability and availability by collaborating with IT infrastructure, security, and development teams
Own and improve application support processes, ensuring efficiency and high-quality service delivery
Directly manage a team of Application Support Specialists, providing coaching, mentorship, and career development
Oversee hiring, onboarding, and performance management for the team.
Foster a culture of continuous learning and improvement within the support team
Work closely with Infrastructure, Development, and Security teams to align on application support needs
Partner with key business units such as Operations, Finance, and HR to ensure applications meet business needs
Manage relationships with external partners (EMR companies, clinics) and third-party vendors for application support and improvements
Oversee security patching and vulnerability management in collaboration with the IT Security team
Ensure applications align with internal security policies and industry best practices
Oversee user training, documentation, and knowledge base management to enhance self-service capabilities
Drive end-user adoption of new applications and system updates through structured communication and training initiatives

What YOU bring to the role:
7+ years of experience in Application Support or IT Service Management, with at least 3 years in a leadership role

Experience managing SaaS and on-premise applications in a high-demand environment
Strong expertise in incident resolution, troubleshooting, and application lifecycle management
Proven experience working with ServiceNow or similar IT Service Management tools
Strong vendor management skills, including contract negotiations and performance tracking
Experience overseeing security patching and application vulnerability management in collaboration with IT Security
Experience working in healthcare, laboratory, or clinical environments is a plus
Familiarity with application monitoring and automation tools

Working Conditions:

Some after-hours and weekend work may be required for critical application issues
Occasional travel to satellite locations may be needed
Office-based role with flexibility for remote work as needed
Fast-paced, high-volume IT support environment

Pay rate: $84,000 to $105,000The hiring pay range has been established; however, the final pay offer will be determined by taking into consideration various factors including but not limited to, level of experience and education requirements.At Dynacare, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly.Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we're proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care - we would like to meet you. We hope you will join us in our journey to become Canada's health and wellness solutions leader.Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

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