IT Support Specialist - Events & VIP Users
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- Dorval, QC
- Permanent
- Temps-plein
- Support the VIP/Gold users on day-to-day IT issues, being a primary point of contact to resolve IT issues in real time
- Provide support on technology platforms like Microsoft Suite, Adobe, Intune, MECM and Apple
- Collect all essential technical information pertaining to issues, analyze, troubleshoot, and escalate to an SDM/Manager when necessary
- Be responsible for diagnosing and repairing End-User Computing (EUC) issues, installing, and configuring hardware and software as required and ensuring optimal performance
- Be responsible to support IT events and enable necessary IT setup as required by business
- Proactively reach out to different business support teams for effective collaboration on IT events
- Complete all VIP/Gold incident and requests within agreed SLA
- You have a degree or diploma in a relevant field of Information Technology or relevant experience
- You have 8-10 years' work experience in providing VIP/Gold technical support
- You have good understanding of ITIL and Service Now platform
- You have relevant experience in supporting IT events
- You have excellent communication skills in both French and English
- You have excellent customer service skills with a key focus on helping end users
- You have strong problem-solving skills and adaptability to learn quickly in a changing environment
- You have good interpersonal and communication skills with the ability to work effectively with a wide range of individuals in a diverse community
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