Parts Journeyperson (Leadhand)

• Directing workflow to warehouse areas as required
• Problem solving with parts discrepancies
• Answering customer emails/calls regarding order status updates
• Creating After Shipment Discrepancies
• Coaching MSA's in all warehouse processes
• Addressing safety concerns and ensuring compliance with company’s policies & procedures
• Dealing with Customer/Service Back-order reports
• Working directly with the Service managers to make sure deadlines are met
• Making sure cycle counts are done on time
• Participate in parts related special projects and assignments
• Process customer orders
• Core inspection
• Develop and maintain customer relationships

• Customer Focus: Being successful means doing whatever it takes within reason to meet customer expectations by identifying and solving customer problems quickly and to the customers satisfaction along with building strong relationships by delivering customer centric solutions.
• Cultivates Innovation: Taking on change with the company’s future in mind, embracing the mindset that your team and Finning that there is always room for improvements.
• Drives Results: Infusing the team and organizations with a sense of urgency. Creating a culture where organizational performance is always top of mind. Communicating a vision, setting priorities, developing, and executing plans that achieve the desired outcome for Finning.
• Courage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change.

• Strong and clear and concise verbal and written communication
• Strong attention to detail
• Excellent problem-solving skills
• Proven ability to work independently and lead using influence to achieve and drive results
• Proven ability to communicate with all levels in the Organization, Customers and Caterpillar
• Proven ability to be aware and flexible by assessment of situations.
• Proven ability to multi-task and prioritize based on evolving operational needs
• Demonstrated ability and knowledge of strong remote communication with virtual stakeholders

• Caterpillar parts product knowledge and computer literacy, including familiarity with DBS, WMS, SIS, TMI
• Ability to work in a Fast-paced Environment
• Exceptional customer service skills
• Able to work under extreme pressure, deadlines, and repetitive tasks

• Responsible to ensure that processes are followed in compliance with Finning policies and procedures.
• Responsible to ensure the team is following Finning’s safety rules and that JHA’s are being used properly
• Responsible to ensure that Finning’s customers are provided with the best customer service
• Responsible to ensure workflow in the Warehouse/Counter is completed in a timely fashion

• Completion of Journeyperson Parts Certification/ticket
• Experience in working with customers and customer orders
• Team orientated with excellent organizational, interpersonal and communication skills
• Caterpillar parts product knowledge and computer literacy, including familiarity with Infor\M3.
• CAT System Knowledge - TMI, SIS, SIMSI, HIS
• Ability to deal with difficult situations and potentially unhappy customers
• Capable of working with minimal supervision
• A high performer with a positive attitude, and the ability to build and maintain respectful working relationships

Finning