Property Administrator
- Toronto, ON
- Permanent
- Temps-plein
- Prepare resident arrival and key package, in addition to ensuring smooth move-in and move-out coordination, booking elevators where applicable;
- Maintain resident database, assign resident parking in addition to issuing visitor parking passes, maintain log thereof;
- Processing of cash receipts and deposits
- Prepare resident accounts receivable reports, outlining and addressing any delinquent and/or past due payments, perform collection efforts on past due accounts;
- Prepares required forms and documentation in accordance with the Residential Tenancies Act related to claims, collections, evictions, rent increases etc;
- Responds to resident requests, inquiries and concerns for matters which pertain to the lease agreement;
- Informs utility companies of changes in responsibility for spaces becoming vacant or occupied, approving invoices for vacant suites;
- Responds to all resident-related issues promptly and courteously in a professional manner, informing management when applicable and if follow-up is required;
- Prepare mass and individual resident communication, for example, upcoming events, repairs, changes to management, etc.;
- Prepares renewal listings for review by the revenue team and subsequently prepares renewal notices as directed;
- Use of the ERP system, Yardi, to record information and perform job activities;
- Supports team goals, objectives, operations, and strategy for properties outlined by management;
- First line of response to customer requests, the service coordinator must respond to resident inquiries and concerns for matters that pertain to repairs and maintenance;
- Understanding of the Residential Tenancies Act with respect to landlord rights and obligations, for example, notice of entry, request for access, etc.;
- Coordinate access for Minto staff and contractors for occupied and vacant spaces as well as common areas, ensuring proper notice is given as required;
- Liaise with other members of the property operation to ensure maximum utilization of technical and maintenance personnel;
- Ensure scheduled maintenance plans for property and equipment are assigned to personnel so that they can be completed on a timely basis, reviewing concerns/issues raised during the performance of these maintenance plans with management to proactively address concerns/issues thereby minimizing unplanned downtime;
- Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including: Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights;
- Other duties within the scope, spirit, and purpose of the job, as requested by management.
- Ability to multitask
- Ability to influence without authority / Directing others
- Interpersonal skills
- Knowledge of the Residential Tenancies Act and Residential Lease Agreements would be an asset
- Attention to detail and accuracy
- Good judgment
- Communication skills (listening, verbal, and written)
- Microsoft Office (Word, Excel, and Outlook)
- Knowledge of Yardi is considered an asset
- Initiative and creative