Housekeeping Manager
- Canada
- 60.000 $ par an
- Permanent
- Temps-plein
- Winter/Summer Season Lift, Trail and Golf passes
- Initial entitlement to three weeks of paid vacation
- Benefits plan and additional wellness components, including Health Spending Account and EFAP
- Participation in our RRSP and matching DPSP programs
- Company supported training and professional development opportunities
- Dining discounts within our hotel & Resort-owned outlets
- Retail discounts in our Resort-owned outlets
- Friends and family rates at the Sun Peaks Grand Hotel
- Reciprocal programs with partnering ski areas & hotels
- Eligibility for our 'Pay for Performance' incentive bonus program (after qualifying period), awarded to top performers
- 1-2 years' minimum experience in a senior housekeeping role within a Hotel/Resort setting.
- Post-secondary education in Hospitality/Tourism or a related discipline preferred.
- Energetic and outgoing with a positive attitude; driven to deliver elevated guest experiences.
- Professional and well organized with excellent communication skills, both written and verbal.
- Excellent problem-solving abilities and the ability to think on your feet.
- Highly responsible self-starter and reliable team player, with the ability to remain calm under pressure in a fast-paced environment.
- Must have the ability to supervise, mentor, train and motivate the team.
- A working knowledge of hotel systems, specifically Opera, would be a substantial benefit.
- Working knowledge of basic and complex cleaning machinery and tools.
- A developing level of financial understanding and ability to interpret financial statements KJ.
- Acts as the 'Service Champion' for the housekeeping department, role modelling welcoming hospitality and exemplifying excellence in all tasks that impact the rooms stayover process by:
- Providing recommendations in the identification and creation of process efficiencies and established Guest Service Standards as they relate to guest experience in both public spaces and guest rooms.
- Ensure guest requests and issues are resolved in a timely, friendly and efficient manner, optimizing guest satisfaction.
- Assists in analyzing service/satisfaction data from Revinate and identifies trends to inform collaborative action planning for the housekeeping team.
- Works closely with the Maintenance department in the ongoing preservation and maintenance of the hotel.
- Maintains a safety culture within the housekeeping department, ensuring active departmental participation, adherence, and awareness to Hotel and WorkSafe BC standards.
- Will be required to work various shifts, including days, evenings, weekends, and holidays.