Salesforce Platform Lead Sales
- Toronto, ON
- Permanent
- Temps-plein
- Deliver across a program of both continuous improvement and enterprise-wide CRM projects that support Sales
- Develop end-to-end solutions by a thorough analysis of business processes, key program objectives and KPIs
- Maintain a keen focus across the critical CRM/ERP integration landscape (CRM to SAP middle-tier), fully understanding the needs of Finance from a CRM data and reporting perspective
- Collaborate with senior business partners, cross-functional Scrum teams, data stewards, project management, prioritization councils, procurement, IT security, SOX (and more) to ensure both the long-term viability of the platform and its alignment to evolving business objectives
- Conduct a rigorous prioritization of initiatives with key stakeholders (cost-benefit analysis) towards the goal of gaining mutual agreement on the most impactful changes
- Oversee system compliance with regulatory controls such as SOX and Data Privacy, and internal security policies
- Ensure alignment of priorities, helping unblock issues, and managing escalations
- Maintain a keen eye on platform usage and adoption metrics to measure success
- Cross-Functional Collaboration:
- Partner with marketing, sales, and BT teams to develop strategies that support both marketing and sales objectives.
- Ensure marketing initiatives are aligned with sales needs and workflows, improving the overall customer experience.
- In-depth understanding of Salesforce
- Strong understanding of the Lead to Order cycle (Opportunity pipeline management and Contract Lifecycle Management) as well as Order to Cash processes (integrations with ERP)
- Strong analytical and problem-solving skills, team building skills and presentation skills
- Ability to work under pressure to tight deadlines across a diverse project portfolio, with a sharp focus on the incremental delivery of business value
- 360-degree view across System and Application Architecture, Data Architecture, Integration Architecture and Development & Deployment Architecture
- Strong analytical, problem solving and team building skills, attention to details, ability to prioritize and plan effectively, initiative to follow through on directives, and knowledge and sensitivity to global partners/cultures/norms
- Excellent communication and interpersonal skills to work effectively with both technical teams and business stakeholders.
- Advanced framing skills for presentation & communication at all levels of the organization
- Salesforce Architecture certifications. CTA is a big plus.
- Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.
- Flexible working arrangements, advanced technology, and collaborative workspaces.
- A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.
- A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.
- Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.
- Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.
- We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.