Lodging Supervisor

• Report to the Lodging Manager
• Provide regular updates to the Lodging Manager on lodging operations, including occupancy rates, guest satisfaction and staffing.
• Communicate any issues or challenges related to guest accommodations, maintenance, or employee performance to the Lodging Manager and recommend solutions.

• Providing lodging experience to our guests in line with our service commitment; Service Beyond.
• Ensure that all guest rooms, common areas, and facilities are well-maintained, clean, and ready for occupancy.
• Handle guest concerns and react quickly, logging and notifying proper areas.

• Train all seasonal Guest Service Agents (Front Desk/Golf Retail Shop), and housekeeping staff.
• Ensure ongoing training on customer service, safety procedures, and the operation of systems like the property management software.
• Work with Lodging Manager on schedules to ensure adequate coverage during peak periods while managing labor costs efficiently.
• Foster a positive and motivating work environment, recognizing staff achievements and addressing concerns promptly.

• Oversee the room reservation system to ensure accuracy and efficiency in booking rooms.
• Perform opening and closing duties for housekeeping storage area.
• Hands on position in assisting housekeeping staff cleaning, guest rooms and public areas.
• Oversee the cleanliness of all guest rooms and public spaces, ensuring that the property meets the highest standards of hygiene and comfort.
• Ensure regular maintenance and repair of rooms, amenities, and common areas, collaborating with the maintenance team for any required work.
• Spend time in the field checking to ensure rooms and public areas are keep current with operational practices.
• Conduct regular inspections of rooms and facilities to ensure everything is in proper working order.
• Ensure the lodging facility complies with all relevant health and safety regulations, including fire codes, sanitation standards, and emergency protocols.
• Other duties as assigned.

• Support the annual Lodging budget, including labor costs, supplies, room amenities, and guest services in collaboration with the Lodging Manager.
• Oversee inventory levels for guest room supplies (e.g., linens, toiletries, towels) and ensure regular restocking.
• Implement a system to track and replace worn-out or damaged items to maintain the quality of the guest experience.
• Coordinate and assign daily housekeeping requirements. This includes assignments of rooms and common areas to be cleaned on a daily basis.

• Previous Front Office, Reservation's experience is an asset.
• Previous Housekeeping experience is an asset.
• Previous leadership experience is an asset.
• Proficient in WebRez (PMS) and Club Prophet (POS) is an asset.
• University/College degree in a related discipline preferred.
• Must possess a professional presentation.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team and ability to perform with minimal supervision.
• A valid drivers license is required.
• Ability to focus attention on guest needs, remaining calm and courteous.

• Our people experience working at a world-class golf resort.
• We care about our team's Success.
• Discounted Golf Privileges, Staff Meals, Restaurant Meals, Golf Shop.
• Eligible to participate in retention bonus program.
• Benefits Plan - Health & Wellness spending account, Group Life Insurance, RRSP Matching Plan (4%).
• We offer a diverse and engaging work environment.

Stone Creek Resorts