PROGRAM MANAGER BUSINESS OPERATIONS

• Job ID: 58901
• Job Category: Policy, Planning & Research
• Division & Section: Customer Experience
• Work Location: Metro Hall, 55 John Street, Toronto, M5V 3C6
• Job Type & Duration: Full-time, Temporary Vacancy, 12 Months
• Salary: $113,683.00 - $155,216.00
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 4-Sep-2025 to 18-Sep-2025

• Attends Council, Standing Committees and Community Councils, as required, to provide guidance, advice and support. Ensures that the project expenditures are controlled and maintained within approved budget limitations.
• Prepares and reviews briefing notes, reports and presentations to Executive Director and senior management, Deputy City Manager, City Manager, Council and Committees on various operational and/or financial issues of the Division.
• Provides strategic business, financial and policy advice, day-to-day operational support and professional judgment on complex and contentious issues for divisional senior management.
• Develops and implements detailed plans and recommends policies regarding program specific requirements.
• Manages assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance and continuous learning.
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Leads, coordinates and manages Divisional staff development, training and quality assurance, ensuring legislative and program delivery requirements are met.
• Assists with the coordination of assignments, assets and human resources activities across the Division.
• Assists in addressing ongoing and emerging issues and priorities for the Division in a timely way to ensure delivery of services and special projects.
• Represents the Division through participation on various working groups, task forces and special teams.
• Establishes an effective and collaborative working relationship with the division's senior management team and management staff, staff from other City divisions and stakeholders.
• Assists in the development, design and implementation of functional policies and programs that make major changes in overall business performance based on long-term needs.
• Acts as divisional budget co-lead in overseeing the annual operating budget for the Division and ensures the Division's expenditures are controlled and maintained within approved budget limitations in conjunction with cluster processes.
• Assists in developing and administering the annual budget for the section, and ensures that the section's expenditures are controlled and maintained within approved budget limitations.
• Liaises with cluster and corporate financial units to ensure consistency and integration of financial reporting for the Division.
• Assists in coordinating and managing the Division's workforce strategy to ensure the Division's human resources needs are met.
• Manages complement control and is the division lead on human resource issues.
• Represents Divisional interests and needs on a Corporate level and participates in Cluster and Corporate projects related to financial and administrative functions.
• Provides a high level of customer service to operating units, supporting program management staff with processes and tools needed to effectively and efficiently deliver services.
• Assists in identifying and measuring performance standards for the division.
• Deals with confidential and sensitive information affecting Divisional operations, assets and resources.
• Manages assigned projects ensuring effective teamwork and communication, high standards of work quality and organizational performance and continuous learning.

• Considerable experience working in a large public sector organization with an understanding of government decision-making processes. Knowledge of Committee and Council procedures, corporate policies, and City initiatives is an asset.
• Considerable experience conducting policy research and analysis to assess impacts, anticipate stakeholder response, and develop risk mitigation strategies.
• Considerable experience building relationships and managing engagement with a range of stakeholders, including senior leadership, elected officials, and cross-divisional teams.
• Considerable experience managing complex issues and leading multi-stakeholder projects, along with experience preparing reports, briefing notes, and presentations on politically sensitive topics.
• Proven political acumen and exceptional judgment and insight.
• Demonstrated ability to operate as a fully accountable program leader, including effective decision-making skills and a track record of innovation and result-oriented leadership.
• Ability to handle confidential and/or sensitive matters and use discretion to navigate and address complex matters.
• Well-developed communication and interpersonal skills, with an ability to build effective and strong working relationships and trust with a broad range of stakeholders, including other service areas, politicians and their staff, other orders of government and external organizations.
• Excellent presentation skills to conduct briefings for senior executives and stakeholders.
• Ability to identify, co-ordinate and manage competing priorities, and thrive in a dynamic, fast-paced environment with minimal supervision.

City of Toronto