Hotel Manager

Rosewood Hotel Group

  • Canada
  • Permanent
  • Temps-plein
  • Il y a 1 jour
General InformationPress space or enter keys to toggle section visibilityCountry/RegionCanadaProvince/CityVancouver, B.C.Hiring EntityRosewood Hotel GeorgiaDepartmentExecutive OfficeJob TypeFull-time PermanentJob DescriptionPress space or enter keys to toggle section visibilityHotel ManagerDIVISION:Executive OfficeREPORTS TO:Managing DirectorRosewood Hotel Georgia combines the grandeur of the Roaring Twenties with contemporary design in the heart of Vancouver. First opened in 1927, the legendary award-winning hotel has been meticulously restored to its place as one of the most prominent hotels worldwide. Providing a flawless combination of legacy with luxury, Rosewood Hotel Georgia features 156 guestrooms and suites, award-winning dining, and Sense, a Rosewood Spa - the only 2 Key Michelin rated Hotel in Vancouver Canada, and the only city Hotel. For generations, guests have indulged in Hotel Georgia's charming ambience, remarkable service and landmark location.THE IMPACT OF THIS ROLEMaintain complete knowledge of and comply with all departmental policies, service procedures and standards.· Ensure that standards are maintained at a superior level on a daily basis.· Oversee and direct Food and Beverage, Rooms Division, Engineering, Security and Guest Relations departments.· Participate in directing and controlling Accounting, Sales and Marketing, and Human Resources departments· Assist in establishing and creating goals and strategies for both the operational and financial success of the hotel.· Ensure that goals and objectives of human resources management are met through supporting the hotel philosophy concerning, but not limited to, hiring, employee relations, disciplinary action.· Interface with corporate officers in the execution of corporate goals.· Responsible for establishing and maintaining hotel standards in order to achieve and maintain the “5 star" status.· As a member of the executive team, work closely with other team members in achieving hotel's goals and objectives.· Establish annual objectives for Executives and Department Heads reporting to him or her.· Responsible for employee compliance with hotel policies and procedures. Initiate disciplinary action when appropriate.· Serve as Manager On Duty.· Interact in courteous and professional manner with all guests, staff and community members.· Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.· Apply principles of logical thinking to a wide range of unstandardized intellectual and practical problems in order to perform and direct many varied and complex tasks.· Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel.· Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.· Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.· Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.· Maintain safety and cleanliness of work area.
  • All other duties as required.
· Experience: Minimum ten years' hotel experience with at least five years' experience at the Executive Level and experience in a minimum of three divisions of hotel operations.
  • Four year University degree or equivalent work experience.
  • Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve desired results; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff.; ability to maintain staff and guest confidentiality at all times; ability to accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel; ability to create, implement and monitor hotel and staff's goals, strategies and policies; ability to converse calmly with irate guests, superiors, subordinates and co workers in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data.; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in (and lead when necessary) all departmental and hotel-wide meetings
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.About UsPress space or enter keys to toggle section visibilityFollowing its debut in the Roaring '20s, the legendary Hotel Georgia came to be known as Vancouver's most historic and elegant retreat. When it first welcomed guests in 1927, the hotel brought unheard of luxuries to the young city of Vancouver and Canada's West Coast. And it wasn't just the local society set that made the hotel the heart of Vancouver; Louis Armstrong, Ginger Rogers, Frank Sinatra, Laurence Olivier, the Rolling Stones and the Prince of Wales all added to the mystique of this irreplaceable piece of history. Now unveiled as Rosewood Hotel Georgia, the fully restored Georgian Revival property has returned to its former grandeur with additional elegance afforded by extensive amenities and the impeccable service of Rosewood Hotels & Resorts. From the painstaking restoration of Old World craftsmanship to the addition of the most luxurious furnishings and latest technology, Rosewood Hotel Georgia offers an unmatched combination of legacy and luxury - a return to the golden age of hotel travel.

Rosewood Hotel Group