Product Support Account Manager - Energy & Power Systems - Moncton/Fredericton/Miramichi Region

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

• Promote Toromont and Caterpillar in a professional manner and develop a territory plan and business development for customers’ product support opportunities within assigned regions
• Review detailed specifications and tenders to determine the right product support strategy/offerings and submit bids accordingly to ensure all Toromont Financials and risk management objectives are met for all quotes
• Respond to customer product support sales inquiries in a timely manner to determine the appropriate actions
• Identify and proactively engage in product support sales calls with prospective customers and distribute other leads to the appropriate market segment Account Manager (EPG, Industrial, Marine and Rental)
• Remain current on market conditions, competitive intelligence and pricing to provide feedback to management, inside sales and Caterpillar
• Market and execute full range of Toromont's product and service offerings including Customer Support Agreements, Preventative Maintenance Agreements, Reman Products, Extended Service Coverage, Oil Sampling, Overhaul Protection, Connectivity, etc.
• Develop and maintain relationships with cross functional teams, branch product support staff and engage them in activities to ensure proper alignment of goals
• Complete call reports following each customer meeting and maintain Sales Link database to ensure customer information and sales activities are up to date
• Maintain the projects quote log system to ensure complete and accurate marketing information
• Provide second line technical support for customers by working closely with Project Managers and Engineers
• Prepare and present information/update sessions for internal branch staff and customers including lunch and learn sessions and CAT care seminars, etc.
• Participate in appropriate industry associations, training sessions, customer events, etc.
• Assist with the collection of outstanding customer payments and distribute settlements related to parts and service work performed
• Participate in workplace safety, environmentally sound, healthy behaviours and objectives at all times in support of Toromont’s Health and Safety Policy/Programs and best practices

• Post-Secondary Education with 5+ years’ experience in the industry with an understanding of the Power Systems marketplace and its fundamentals (EPG, Industrial, Marine)
• Technical aptitude and knowledge of diesel/gas engines, generators, switchgear, and transfer switches, etc.
• Proven sales capacity with experience engaging new customers and business opportunities
• Strong communication skills to effectively interact across all levels of the organization and our customers
• High aptitude for negotiating, developing business plans/strategies, budgets and implementing service related programs
• Solution focused and customer centric with effective interpersonal and team building skills
• Solid business and financial acumen with advanced understanding of business principles, company policies and objectives
• Well-developed analytical, organizational and problem solving skills with a high sense of urgency
• Self-motivated and adaptable to changing and multiple priorities to meet aggressive deadlines in a fast paced environment
• Computer literate with proficiency in Microsoft Applications, DBS, SIS
• Willing and able to travel and work flexible hours in support of the business needs
• Valid Passport and valid Driver’s Licence with a clean Driver’s Abstract

Toromont Cat