Customer Onboarding Specialist - Ontario

MEDFAR Solutions Cliniques Voir toutes les offres

  • Ottawa, ON
  • Permanent
  • Temps-plein
  • Il y a 13 heures
  • Postuler facilement
Company DescriptionMEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported by a large community of medical experts and focused on clinical success and patient safety, MEDFAR was the first company to certify a cloud-based Electronic Medical Record in Canada: MYLE (Make Your Life Easy).Committed to promoting excellence and effectiveness in healthcare worldwide, MEDFAR differentiates itself by offering a unique healthcare management solution for clinics, which replaces inefficient processes with a faster and safer technological alternative.Job DescriptionAs a Product Deployment Specialist, your role consists of supporting clinic staff in the optimal use of our web-based electronic medical record (EMR), while ensuring a successful implementation adapted to the reality of each clinic. Your contribution to the deployment team will have a direct and significant impact on improving clinical processes. You will be joining a multidisciplinary team whose mandate is to welcome new clients and guide them in the adoption of our care management solutions.Main Responsibilities
  • Be an integral part of the onboarding team by helping to define the needs of new customers.
  • Plan and prepare the technological park required for the deployment of MEDFAR’s products.
  • Implementation of functional interfaces required for the deployment of our products.
  • Develop IT clinical processes related to the deployment ensuring optimal use of our EMR product.
  • Participate in remote and on-site project deployments depending on size or complexity using tailored tools.
  • Prepare and conduct advanced training adapted to the clerical and medical staff of clinics.
  • Organize Q&A sessions for clients at clinics.
  • Design presentations and write project reports.
  • Support clients throughout the process.
  • Apply corrective and preventive interventions while targeting the improvement of clinical processes.
QualificationsContribute to our team with your strengths:
  • Post-secondary studies in the field of health, education, health software, and project management. any other relevant field or equivalent experience.
  • 2 to 3 years of relevant experience in project management and software deployment.
  • Strong sense of organization and structure of a work plan.
  • Excellent customer service and thoroughness.
  • Ability to establish fruitful interpersonal relationships and recognize complex emotions coming from others.
  • Excellent communication in French & English, both orally and in writing.
Working conditions:
  • Location: Ottawa and surrounding areas
  • Employment Type: Permanent, full-time (40 hours per week)
  • Work Model: Remote
  • Languages: Bilingual (French and English), both written and spoken, is required
  • Travel: Regular travel required; frequency may vary by week
  • Requirements: Valid Class 5 driver’s license and access to a vehicle
  • Availability: Flexibility in schedule and ability to travel throughout Ontario
Additional InformationWhat’s in it for you?By joining MEDFAR, you will be part of a purpose-driven organization whose product is disrupting and digitizing health care, making doctors’ and healthcare workers’ lives easier, while enabling better patient health outcomes. Becoming a MEDFARian also means having the opportunity to be part of an innovative community and working in a dynamic environment where your work will have a meaningful and tangible effect not only on your team and the business but most importantly on the healthcare industry.
  • Remote work and flexibility (supporting work-life balance)
  • RRSP contribution
  • Healthcare insurance from day one
  • Paid time off: 3 weeks + 1 additional week between Christmas and New Year
  • Annual training allowance ($1,500) to support your professional development
  • An onboarding program to help you get familiar with our environment and the digital healthcare field
  • All IT equipment is provided, with additional gear if needed
  • Internal growth opportunities (promotions, internal mobility)
  • Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being
  • A company culture focused on transparency, collaboration, and innovation
Join a dynamic and innovative environment where your work has a real and wide-reaching impact, helping to modernize healthcare in Canada and internationally.

MEDFAR Solutions Cliniques