Assisted Living Supervisor
Sunrise Senior Living Voir toutes les offres
- Thornhill, ON
- Permanent
- Temps-plein
- Provide supervision to the assisted living/long term care team and support and assist the Assisted Living Coordinator and/or Resident Care Coordinator.
- Assist with scheduling and assigning daily tasks to the assisted living/long term care team.
- Create schedule in the absence of coordinator to be reviewed by another coordinator.
- Assist with staffing and scheduling according to operational and budgetary guidelines and federal, state/provincial, and local laws.
- Assist in daily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid.
- Take an active role in Crossover meetings to remain informed; brief incoming assisted living/long term care team regarding resident updates and community news and concerns.
- Maintain visibility throughout the assisted living/long term care neighborhoods and take initiative to assist team members.
- Review clinical alerts to document and learn about pertinent information and any resident’s physical and behavioral changes.
- Recognize resident changes in condition and take appropriate action.
- Communicate regularly with families as appropriate.
- Assist with monthly and quarterly in-house social and family events.
- Assist in maintaining a robust public relations program in support of the assisted living/long term care neighborhood(s) and community operations.
- Assist with the inventorying, tracking, and ordering of necessary resident care supplies.
- Supervise and assist the assisted living/long term care team as well as provide direct resident care and services.
- Support the leadership activities of planning, organizing, facilitating, and assisting in the overall assisted living/long term care operations and/or directly supervise assigned assisted living/long term care neighborhoods as directed by supervisor in accordance with federal, state/provincial, local laws and Sunrise quality service standards.
- Support the all-embracing quality delivery of the Resident Centered model.
- Assist in developing resident Individualized Service Plans (ISP).
- Assist with developing the Daily Assignment Sheets and monitor daily tasks progress and flow.
- Review the resident’s file prior to move-in and assist if appropriate in care plan meetings, reviewing the Resident Lifestyle Story and ISP according to Sunrise quality service standards.
- Assist with adding tasks to the electronic health record for point of care documentation.
- Assist the Resident Care Director (RCD) with the assessment process to support the levels of care with the appropriate staffing levels.
- Partner with the Activities and Volunteer Coordinator to ensure a variety of appropriate and individualized activities are available through the day and evening and care managers are actively involved.
- Monitor and assist in the dining experience daily.
- Assist in ensuring the community team follows all federal, state/provincial, and local laws and regulations and Sunrise quality service standards as it pertains to resident care and services.
- Demonstrate proficiency and understand the Quality Service Review (QSR) and essential quality service standards pertaining to resident care and services; partner with community team in striving for excellent quality care and service delivery.
- Assist in the development and implementation of appropriate plans of action to correct identified deficiencies in compliance with Sunrise expectations and other regulatory compliance audits.
- Assist in ensuring standards of cleanliness, hygiene, proper attire, and health standards are maintained at all times by the assisted living/long term care team.
- Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements and promotion of Risk Management programs and policies; adherence to safety rules and regulations.
- Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, SDS Safety Data Sheets), and Lockout Tagout procedures.
- Participate as a member of a team and committed to working toward team goals.
- Demonstrate in daily interactions with others, our Team Member Credo.
- Commit to serving our residents and guests through our Principles of Service.
- Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.
- Attend regular meetings; Town Hall, Department Team Meetings, Crossover, and others as directed by the Supervisor / Department Coordinator.
- Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
- Perform other duties as assigned.
- Building Customer Loyalty
- Building Trust
- Communication
- Contributing to Team Success
- Managing Work (includes Time Management)
- Planning and Organizing
- Quality Orientation
- Stress Tolerance
- Technical/Professional Knowledge
- One (1) year experience preferred in assisted living, home health, long term care, or hospital industries or experience/exposure to the senior population
- Supervisory/management experience preferred which may include supervising and responsibility of shift/daily operations
- College degree and management experience may be required per state/province requirements
- Ability to handle multiple priorities
- Possess written and verbal skills for effective communication and the ability to facilitate small group presentations
- Competent in organizational and time management skills
- Demonstrates good judgment, problem solving, and decision-making skills
- Possess basic proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
- As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance
- Ability to work weekends, evenings, and flexible hours, available for our customers at peak service delivery days and times
- Medical, Dental, Vision, Life, and Disability Plans
- Retirement Savings Plans
- Employee Assistant Program / Discount Program
- Paid time off (PTO), sick time, and holiday pay
- myFlexPay offered to get paid within hours of a shift
- Tuition Reimbursement
- In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
- Some benefits have eligibility requirements