Lead Product Advisor | Canmore

• Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations
• As directed by the Store Leader, utilize Rocky tools to train and develop team members
• Encourage, support, and redirect the team to ensure the best possible experience for our customers
• Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
• Share customer feedback and observations to foster continuous improvement
• Address customer concerns and complaints readily and with intent
• Support, guide and genuinely connect with team members and help create a safe space for contribution from everyone
• Ensure the safe operation of the store and the safety and wellbeing of the team and customers
• Participate in all inventory management processes
• Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
• Strive to drive revenue and performance metrics including revenue, ATV, and conversion

• You have an interest in leadership and are inspired by our company's purpose
• You have a passion for retail with an entrepreneurial spirit and are always looking to develop your business skills
• You are a team player
• You have a love for natural products and a desire to share your passion with your team and your customers
• You have an ability and passion to have fun, laugh and promote kindness
• You have a fearlessness to 'give it a go'
• A flexible schedule and availability to work evenings, weekends, and holidays. This position requires availability of 40 hours per week, including at least two closing shifts per week and availability on three weekend days (Friday, Saturday, and Sunday)

• This position pays between $22.00 - $25.00 per hour, depending on experience, with the opportunity to earn additional monthly retail bonuses based on performance
• Significant product discounts and quarterly allowances
• Subsidized group medical and dental benefits for you and your family
• Share in Rocky’s success - The Great Game profit sharing program
• Generous paid annual vacation and personal days
• Healthy lifestyle support through an annual allowance
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in culture club organized activities

• We are accepting applications for the Lead Product Advisor position until a suitable candidate is found.
• Eligibility: candidates must be legally authorized to work in Canada.
• Apply online or drop by our store with a resume, we would love to meet you!

Rocky Mountain Soap