About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.About the roleJoin our dynamic, diverse team at Four Seasons Resort & Residences Whistler as a Full Time Seasonal Lobby Ambassador.Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, and we are most effective when we work together cooperatively, respecting each other’s contribution and importance.Hourly Wage: $25.00 - $27.00What you will do:Welcome guests as they arrive in the lobby, creating an immediate sense of warmth and recognition.Coordinate with the Guest Services team to assist with luggage, ensuring smooth arrivals and departures.Offer and serve welcome drinks, creating an elevated first impression for our guests.Act as a central point of contact in the lobby, assisting with directions, providing resort information, and connecting guests with the right colleagues.Proactively engage with guests, gathering “golden nuggets” to share with the team and enhancing the personalization of their stay.Anticipate guest needs by offering intuitive service and seamless coordination with Front Desk, Concierge, and Guest Services Teams.Support guest requests with the highest level of professionalism and courtesy, resolving concerns whenever possible or connecting guests to the right resource.Maintain the lobby atmosphere by ensuring it reflects the standards of Four Seasons luxury, attentiveness, and care.What you bring:Previous hotel experience preferredFluent English (written, spoken and reading)Strong commitment to servicePositive AttitudeMust hold current and valid work authorization for CanadaWhat we offer:Competitive wagesAffordable staff accommodation located in scenic WhistlerLeisure benefit with your choice of a seasonal ski pass or winter leisure allowanceEmployee recognition and events including employee of the month, years of service milestones, winter gala, summer activities, etc.Employee wellness initiatives designed to promote wellbeing and inspiration (yoga, e-bike rides, creative workshops and more!)Complimentary meal provided every shift in our staff cafeteriaPaid time off; vacation days and additional floating holidays per yearExcellent training and development programsExclusive discount and travel programs with Four Seasons worldwideSchedule & Hours:As our hotel is open 24/7, 365 days a year, we expect the Lobby Ambassador to be flexible in working mornings, evenings, weekends, and holidays.Learn more about what it’s like to work for Four Seasons:Learn more about Four Seasons Whistler on Social Media:Instagram: @FSWhistlerTwitter: @FSWhistlerFacebook:We look forward to receiving your application!Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.
