Specialist, Enterprise Platforms - Operations

• System Management: Oversee the configuration, customization, and maintenance of AMOS, ensuring optimal performance and alignment with operational requirements.
• Technical Documentation: Develop and maintain comprehensive documentation of AMOS configurations and any future systems, ensuring accurate records of system setups and modifications.
• Vendor Coordination: Collaborate with AMOS and other vendors to acquire in-depth knowledge of operational systems, ensuring proper system setup, configuration, and performance.

• Primary Liaison: Act as the main interface between IT and Operations to define, document, and prioritize system requirements, ensuring alignment with business objectives and timelines.
• Cross-Functional Collaboration: Work closely with IT teams across various departments—including Operations, Finance, Infrastructure, and Cybersecurity—to ensure seamless integration and alignment of technology solutions that support business goals.
• Stakeholder Communication: Facilitate effective communication among internal teams and external partners, ensuring all stakeholders are informed and engaged throughout project lifecycles.

• Process Analysis and Improvement: Proactively analyze processes, logs, and other system monitoring tools to identify areas for improvement, implementing technology-driven solutions to enhance operational efficiency.
• Integration Enhancement: Lead initiatives to improve the interconnectivity of AMOS with key airline and corporate systems, ensuring operational continuity and efficiency.
• System Monitoring: Establish and maintain monitoring protocols to ensure system stability, promptly addressing any issues that arise.

• System Deployment Participation: Engage in all phases of system deployment, including requirements gathering, solution design, documentation, testing, and user training, to ensure successful implementation and adoption.
• Project Management: Collaborate with IT team leads to ensure projects are delivered on time, within budget, and meet established quality standards.
• Business Needs Translation: Convert business requirements into detailed technical specifications, working with IT teams and partners to deliver, configure, customize, operate, and maintain technology solutions.

• Competitive Analysis: Continuously monitor industry trends and competitor practices to identify opportunities for Porter and its systems.
• Innovation and Evolution: Contribute to the advancement of IT platform capabilities by evaluating emerging technologies and recommending innovations that drive efficiency and competitive advantage.

• Safety Management Participation: Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
• Regulatory Compliance: Ensure all systems and processes adhere to industry regulations and standards, implementing necessary measures to maintain compliance.

• Other Responsibilities: Perform other tasks as assigned by the Managing Director, IT Systems and Delivery, adapting to evolving business needs and priorities.

• Experience (3+ years) using, implementing, supporting and enhancing an Operations software suite, in an airline or similar organization, and its different functions
• Extensive experience with airline enterprise systems and tools such as AMOS from SwissAS, NavBlue NFP and an understanding of their integration with scheduling, crew management, revenue, and finance applications
• Airline or Aviation experience is considered an asset
• Bachelor’s degree in business, science or related field
• Ability to work on multiple projects with multiple deadlines
• Ability to communicate clearly with business users, flight and airport operations staff, and project management
• Ability to innovate and provide functional applications with intuitive interfaces
• Ability to construct user guides and documentation
• Ability to partner to deliver complex technology projects, specifically with integrations, complex architecture, and data changes
• Proven interest and comfort working on technology initiatives
• Listens to others and is open to input from team members
• Clearly articulate ideas and thoughts verbally
• Accurately prepares well written business correspondence that is effective and professional
• Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs
• Experience with office productivity tools, such as Excel, PowerPoint, Word
• Excellent organizational skills & attention to detail
• Ability to work effectively within a team environment and accept direction

Porter Airlines