Coordinator, Conference Services
McCarthy Tetrault LLP
- Toronto, ON
- Permanent
- Temps-plein
- Ensure that the first point of contact to the Conference Centres is welcoming, professional and friendly.
- Working in tandem with the Conference Services national team, Coordinators will manage the firm’s event management system to coordinate all aspects for the activities in our Conference Centres, including:
- Maintaining visitor logs while ensuring confidentiality and security on the floor.
- Ensuring the rooms reserved are suited for the hosts needs according to established procedure, updating as necessary.
- Support firm members in the use of the EMS .
- Communicate boardroom requirements and coordinate adjustments to other service providers such as AV and catering.
- Aligning with the Conference Services Supervisors, Events team and catering providers to ensure all activities related to meetings or events are executed according to plan.
- Accommodate last minute bookings and room modification requests and make adjustments to other bookings based on priority.
- Ensuring all documentation, including meeting and event summaries and service orders are complete and accurate.
- Liaising regularly with the Supervisor and the Conference Services Team on items pertaining to the operation of the Conference Centre. Providing assistance (logistics, scheduling ect,) during special events organized by the firm.
- Fostering strong client relationships as they relate to use of the Firm’s conference centre for client needs.
- Keeping up to date on the firm changes and people in order to support client requests quickly and in a professional manner either in person, by phone or through our reception inboxes.
- Ensuring that policies for catering, security, health and safety are adhered to.
- Responsible for activating emergency protocols as required and report all security matters to management.
- Maintaining security and confidentiality regarding both internal and external client meetings and interactions.
- Ensuring that the Conference floor is clean, tidy and welcoming at all times. Reporting any areas requiring repairs or maintenance to the appropriate personnel.
- Logging and processing incoming and outgoing mail and deliveries that pass through Conference Services.
- Ensuring all visitors from other MT offices are provided with a security access card and assist them to reserve a working space as required. Co-ordinate with Facilities, IT and catering if necessary.
- Assisting the Facilities Coordinator with informing the landlord of any issues that need to be addressed, such as washroom repairs, burnt out lights, water leaks, etc.
- Working directly with the third party Food & Beverage partner’s on-site supervisor to ensure catering activities are executed according to
- Producing weekly recovery reports for finance as required.
- Other duties as assigned.
- Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness reimbursements.
- Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday
- A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
- Strong community involvement and a commitment to equity, diversity and inclusion.
- A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.