Retail Assistant Manager
Big White Ski Resort
- Kelowna, BC
- 56.000 $ par an
- Permanent
- Temps-plein
Our retail outlets offer a wide range of products, from ski and snowboard related merchandise to giftware. We strive to provide outstanding customer service and sincerity in outfitting our guests with product that will ensure a great experience and memory of their time at Big White.The Retail Assistant Manager should lead by example; assisting on the shop floor as needed, proactively training staff to ensure product knowledge and customer service skillsets meet expectations and demonstrating a positive and productive attitude for a cohesive work environment.Job Duties & Responsibilities will Include:
- Staff training and development
- Staff management, supervision and discipline where needed
- Staff Hiring
- Writing staff schedules
- Inventory management including receiving and processing, stock take and shrinkage control
- Maintaining inventory levels
- Inventory security
- Resolving merchandise problems such as supply shortages, faulty goods, returns
- Merchandising
- Cleanliness and presentation of all shops and storage areas
- Spending time on the shop floor to support and mentor staff as well as engaging in sales in order to stay in touch with our customers.
- Responding to customer concerns and feedback
- Staying abreast of trends and new products in the industry
- Assisting the Retail Manager & Vice President with buying decisions & writing orders
- 1+ years of management experience
- Ability to use a variety of computer applications
- Familiarity with Microsoft Office
- Excellent communication skills
- Professional attitude
- Administrative skills
- A leadership style that can adapt to a variety of ages and cultures
- Must be approachable, dependable and a strong team player
- Ability to troubleshoot with a calm demeanor
- Ability to resolve customer complaints
Start Date: June 2024
Contract: Full Time Year Round
Salary: $56,000
Benefits:
- Enrolment in Sun Life Benefits Program with option for extended benefits
- Optional Enrolment in Registered Pension Plan
- Company Cell Phone
- Free Ski Pass
- Family & friends ticket discounts
- 4% Vacation Pay