Manager, Renewals

OpenText

  • Richmond Hill, ON
  • Permanent
  • Temps-plein
  • Il y a 17 jours
OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.YOUR IMPACT
The Manager, Maintenance Renewals role is a Customer Support function that requires experience in managing a software maintenance renewals business. The primary responsibility is to develop a long-term relationship with existing customers and maintain a high renewal rate and consistent maintenance revenue. This individual will be expected to effectively manage a team of Renewals Specialists to ensure they meet quarterly revenue targets. The role involves a focus on customer satisfaction and will require regular site visits working alongside Sales and Services to maintain a positive customer relationship.WHAT THE ROLE ENTAILS:
  • Successful operation of a strong renewal team to achieve targeted on-time renewal rate and revenue targets
  • Support the Sales organizations with business analytics to aide in decision making process related to service contract negotiation
  • Participate in customer contract negotiations to provide commercial support and address any Customer Support issues
  • Work through escalated issues and liaise with a variety of internal teams including, Sales, Services and Finance to provide a route of escalation to resolve Customer Support issues
  • Preparation and presentation of management reports
  • Evaluate and propose system improvements to drive efficiencies and shorten the contract renewal process; lead or support implementation as required
  • Identify areas for process or service improvements; contribute to creation of business requirements for resolution; lead or support implementation as required
WHAT YOU NEED TO SUCCEED:
  • 3 -5 years’ experience working directly with Software Renewals in a leadership role
  • Bachelor's degree or equivalent working experience
  • Exceptional communication both written and verbal, with the ability to listen and understand client needs and focus the content
  • Familiarity with contract creation and execution in a Service Delivery environment and experience with contract terms and documents
  • Ability to apply innovative approaches and initiative to increase productivity and work standards
  • Strong desire in establishing and maintaining exceptional relationships with clients
  • Strong organizational, planning, and prioritization skills are required
  • Goal-oriented, positive, a self-starter, with strong and analytical skills
  • Track record of autonomy, ownership and execution
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

OpenText