IT Support Analyst
Liebherr Voir toutes les offres
- Burlington, ON
- 80.000-86.000 $ par an
- Permanent
- Temps-plein
- Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users, IT Administrator and department manager.
- Provide first level support (phone or in person) to users in day to day issues with computer components and systems for all different Liebherr Canada locations.
- Deploy workstations, printers, peripherals, software (including factory applications) and any other network components.
- Coordinate activities with IT Team located in Burlington, ON, and report any issues, problems, risk or point of attention for proper resolution/escalation. Interact with Liebherr International IT groups in the escalation of IT related support requests.
- Support and troubleshoot incident management and problem resolution for end users operating systems, applications and software, workstation connectivity, local area networks and Internet applications.
- Administer end user accounts maintenance, permissions, access rights, in accordance with best-practices regarding privacy, security, and regulatory compliance.
- Participate in network and security audits from Central IT and implement recommended changes and remedial and preventive actions.
- Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on printers, and workstations. Escalate incidents as necessary.
- Participate in the asset administration, including maintenance of network component inventory and related documentation and technical specifications information.
- Support Project Execution activities with vendors, outsources, and contractors as requested and coordinated by IT Management
- Follow procedures and policies for system administration and IT management defined by the IT Department.
- 3 to 5 years of experience as an IT Support Analyst
- Personal Organization
- Initiative, proactivity and being customer-centric are key aspects of this position
- Previous experience with use of an ITSM (TOPdesk, ServiceNOW) is an asset
- Previous experience with SCCM is an asset
- Experience with MS Office, MS Teams, MS Copilot
- Competitive wages
- Extensive benefits with employer paid premiums starting day 1
- Hybrid or remote work opportunities for select roles*
- Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
- 6% employer RRSP matching
- $3000 annual allowance for continuing education
- International training & development work opportunities for selected roles*
- And much more!