Equipment Rental Specialist
Sunbelt Rentals
- Dartmouth, NS
- Permanent
- Temps-plein
Negotiates price and volume of original orders by maximizing rate and volume
Places high volumes of equipment orders by obtaining customer information (checking customer account or obtaining credit application for new customer); finalizes details about when, where and what equipment is required; selects equipment/merchandise from inventory and places the rental/purchase order in the computer system; organizes transportation for orders (i.e. coordinates deliveries and collections while optimizing the use of transport); processes cash rentals (complete identity checks, obtain prepayment and deposit, if required)
Secures equipment by checking availability of equipment with shop (performs research to determine when unavailable equipment will become available); provides adequate notice to Dispatch and Service Departments for upcoming equipment requirements; coordinates with other PCs when necessary to secure equipment
Administers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract files
Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals
Supports sales and marketing efforts by performing prospecting calls, forwarding sales leads and incoming inquiries to the sales group, and acting as a liaison for marketing in respect to product promotions and frequent renter programs
Records details of calls in phone log and maintains lost rent logs
Reviews daily management reports and provides regular feedback to Profit Center Manager regarding fleet and merchandise inventory, as well as pricing
Manages projects undertaken at the Profit Center which may include management of all labor and materials to maximize profitability and meet all customer and safety requirements
Participates in After Hours and Emergency Response efforts including local and regional responses as well as participation in national event response efforts
Follows Standard Operating Procedures
Ensures all activity and customer transactions are performed within Sunbelt safety policies
Trains other employees as needed; may serve in a lead capacity to other CSRs
Supports management in training of other employees
May be responsible for other tasks, including stocking and maintaining store showroom merchandise, ordering and receiving equipment, loading and unloading equipment, dispatching, timekeeping, and/or performing basic maintenance to equipment
Communicates clearly and concisely with customers, colleagues, shop, drivers, and other Sunbelt locations
Performs other duties as assigned by the managerEducation or experience that prepares you for success:
- High School diploma or GED required
- Familiarity with various types of construction/industrial tools & equipment
- Previous equipment rental industry experience
- Knowledge about parts and equipment
- Strong customer service & telephone skills
- Solid computer and administrative skills
- Enjoy competitive wages and a comprehensive benefits program
- RRSP matching program
- Paid vacation and sick days
- Prescription coverage, dental care, vision care, short & long-term disability coverage
- Safety boots reimbursement ($175/year)
- Develop new skills for a career track in service of operation management
- We promote from within, you can explore your career and get prepared for various roles
- Opportunity to become an operational/service manager and/or advance into branch leadership.
- Experience high employee fulfillment with our support and empowerment
- Work with an incredible team of people in a safety-driven culture