Collision Repair Field Technical Analyst - Bilingual

• Be a point of contact for technical analysis and collision repair related information
• Using in depth knowledge of the automotive industry and trends to assist CSN licensees to ensure industry needs are met.

• Resolve high urgency issues and store concerns
• Using industry knowledge to guide decision making and negotiating resolution
• Escalate complex case management issues to management when necessary
• Present and mediate findings either in person or virtually regarding complex issues to all parties involved during case resolution

• Conduct targeted estimate auditing to support CSN licensees with insurance KPI performance & profitability.
• Proactively identify outliners for coaching and assist with improvement plans
• Upon completion of audits, assist in development of store action plans, implement and monitor progress as required.

• Work with management to identify opportunities to help licensees leverage the CSN System
• Work with other stakeholders within CSN to execute strategies, and when necessary, propose changes/updates to the CSN System
• Understand OEM equipment and training requirements, as it relates to OEM or 3rd party certifications
• Assist with new shop onboarding as required
• Participate in building shop training.

• Report progress and activity monthly, providing summaries on the following topics:
• Case Management and action items more than 30 days old
• Challenges with store(s) engagement
• KPI performance vs targets, and auditing results
• Provide analysis and feedback regarding common occurrences for the purpose of training and enhancing the CSN system

• Minimum of 3 to 5 years’ experience and in-depth understanding of the collision repair industry
• Minimum 3 to 5 years’ estimating experience on both Canadian industry estimating systems (Audatex & Mitchell)
• Minimum 3 to 5 years’ experience with OEM procedural lookup as it applies to estimating
• Ongoing I-Car or other OEM industry technical training/certification (EV Vehicle, structural materials, ADAS, vehicle technology)
• Proficient in GAA rules and application, within the province of Quebec
• Must have a valid Driver’s license and in good standing
• Must be bilingual in French and English.

• The environment for this role is fast paced and complex, involving urgent timelines, multiple competing priorities and managing numerous stakeholders
• The successful candidate will be required to work out of their home office and requires access to a personal vehicle
• Demonstrate the ability of good judgement, and to understand when to solicit feedback and council from others
• Intermediate working knowledge of Microsoft Office Suite

• Travel will be required to meet with stores, attend industry events, attend training meetings, and meet with corporate staff at the head office in Oakville, Ontario.
• Travel and overnight stay may be required, when deemed necessary.

• Competitive salary and bonus program
• Benefits package
• Company laptop
• The ability to grow, develop and manage your career path

CSN Collision Centres