Expert Technical Support Specialist (Power Quality)
Schneider Electric Voir toutes les offres
- Fairfield, OH Montréal, QC
- Permanent
- Temps-plein
- Lead the resolution of complex technical incidents reported in BFO, ensuring full case management from initial assessment to closure.
- Analyze technical issues, determine their root causes and provide corrective actions or relevant insights to Research and Development teams.
- Collect and interpret customer site data when deeper investigation is required.
- Provide clear and timely updates to customers throughout every stage of the case lifecycle.
- Develop and maintain technical documentation and reference materials including written and video content.
- Deliver technical training and support to Level 2 Advanced Technical Support Centers.
- Share insights from customer cases to support offer creation and incident prevention efforts.
- Collaborate with global teams in Research and Development, Quality, Marketing and technical functions.
- Represent customer needs within the organization to contribute to improvements in product reliability and performance.
- Support initiatives aimed at enhancing overall customer satisfaction.
- Significant experience in the Energy Utility sector or in a related industry.
- Experience related to power quality solutions, power systems, power quality analysis or switchgear start up.
- Knowledge of Power Quality standards such as IEEE, IEC and EN.
- Understanding of power quality phenomena including power factor, harmonics and voltage disturbances.
- Technical knowledge in power factor correction, harmonic filters and voltage regulation equipment.
- Familiarity with LV electrical distribution, PCC or MCC panels and the interpretation of electrical single line diagrams.
- Ability to work with customer site data and interpret technical information.
- A degree in Electrical, Electronics or Power Systems Engineering or an equivalent technical background.
- Experience with VFD, VSD, UPS or communication protocols such as Modbus and TCP.
- Experience with Schneider Electric metering, software or Power Quality solutions including AccuSine, PowerLogic PFC Cap Banks or PowerLogic DVR.
- Experience with Class A power quality analyzers, oscillography tools or waveform viewers.
- Familiarity with energy management software and the ability to interpret COMTRADE or PQDIF files.
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filled.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust CharterSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.