Operations Officer

• Degree/Certifications Required: Preferred Post- Secondary Diploma or Degree
• Years of Overall Experience: 2 to 4 years
• Preferred Candidate Background:

• How will performance be measured: Productivity metrics, SLA’s.
• Selling Points of Position (CVP): Opportunity for extension or FTE hire. Getting foot in the door Top Bank
• Shuttle available to Markham office
• Great Client team based culture

• In this position, you will play a key operational role in ensuring the accuracy, efficiency, and integrity of daily Shared Services functions.
• You will be responsible for managing critical administrative processes, maintaining compliance with regulatory requirements, and supporting the smooth flow of confidential information across the organization.

• Serve as the primary custodian for daily key control, ensuring accurate sorting, distribution, and handling of incoming mail and related materials.
• Complete assigned workload in alignment with established Service Level Agreements (SLAs), consistently meeting targets for accuracy, timeliness, and productivity.
• Actively review internal processes and day to day activities, identifying opportunities for simplification, efficiency, and improvement.
• Investigate and escalate non standard activities in accordance with established procedures.
• Apply enterprise frameworks and methodologies relevant to operational activities, including Anti Money Laundering (AML) requirements and Business Continuity Management standards.
• Maintain a strong understanding of industry regulations, and emerging issues, ensuring proper due diligence and adherence to operational practices.
• Uphold and comply with the Bank’s Code of Conduct, consistently exercising professionalism, integrity, and sound judgment.
• Manage sensitive documentation and confidential information with discretion, escalating issues or irregularities when appropriate.

• Participate actively as a contributing member of the team, promoting collaboration, effectiveness, and a positive, supportive work environment.
• Build and share operational knowledge by thinking critically about workflows, identifying improvement opportunities, and engaging in constructive dialogue with colleagues.
• Take ownership of personal performance and development by participating in ongoing learning, cross training, and skill building activities within the team.
• Contribute to a fair, inclusive, and equitable workplace that values and supports a diverse workforce.
• Represent the function and the organization with professionalism, acting as a brand ambassador both internally and externally.

• 2 to 4 years relevant experience with strong knowledge of the business unit and operations functions
• Strong attention to detail with proven time management and organizational skills
• Proficiency in Microsoft Excel and Office, Acrobat Reader, General Windows Applications use- VERY IMPORTANT! Need to be computer savvy.
• Excellent verbal and written skills

• Banking experience
• Undergraduate degree/ college diploma preferred

• AI is not used to screen, assess, or select candidates.
• This role reflects an existing vacancy at the time of posting.

ProViso Consulting