Logistics Specialist (Dispatcher)
Kenan Advantage Group Voir toutes les offres
- Mississauga, ON
- Permanent
- Temps-plein
- Matching drivers, trucks and trailers to orders based on load requirements and qualifications while optimizing fleet resources
- Ensuring drivers have adequate hours of service
- Establishing proper last contents on equipment
- Arranging for equipment to be available for fleet maintenance
- Preparing trailer loading instructions
- Planning routes for drivers by adding route or track points as required
- Ensuring delivery instructions are complete
- Providing instructions and answer questions from drivers
- Contacting off duty drivers to provide trip instructions for next on duty status
- Communicating with drivers on any deviations with planned loads
- Communicating schedule requests to Operations Manager
- Checking routing of completed trip compared to routing instructions
- Ensuring payload is up to maximum GVW and was loaded as per instructions
- Communicating changes to planned orders and update system as required
- Monitoring total mail and keeping system up to date
- Taking customer orders by phone, email and fax and entering orders to TMW system and providing confirmation of order to the customer
- Entering “block” orders as required for seasonal business or long term contracts
- Controlling distribution of loads; determining how many orders can be filled for particular time period
- Contacting customers for “fill orders” to minimize empty miles
- Providing ETA as require and providing updated information to customers when changing plans
- Prior dispatch experience is preferred
- Forward thinker - must be able to plan and foresee potential issues that may require the plan to be adjusted
- Outstanding internal and external customer service skills
- Takes ownership of work responsibilities
- Must have strong organizational and interpersonal skills as well as the ability to work under pressure and meet deadlines
- This position also requires strong communication skills
- Ability to prioritize and manage multiple responsibilities and work independently
- Previous experience in the transportation industry is beneficial
- Willingness to adjust work week to support vacation coverage for co-workers (including weekends)
- Competitive wages, company matched RRSP/DPSP savings program, bonus opportunity, scholarships program for employee’s children and referral reward payments up to $2,000 available per successful hire (certain conditions apply)