(sr) Field Service Technician (Production Print)
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- Ottawa, ON
- 53.317-76.645 $ par an
- Permanent
- Temps-plein
ResponsibilitiesPerform on-site maintenance and repairs for production print equipment.Diagnose and resolve technical issues promptly to minimize production downtime.Conduct regular inspections and implement preventive maintenance procedures.Install, configure, and calibrate production print machinery for optimal performance.Collaborate closely with clients, delivering outstanding customer service and support.On-site service of MFPs
Maintain parts and call management as well as accurate records to achieve KPI targets
Responsible to learn new technologies, maintain accurate records and assist other team members as required
10% - Lead referrals, assists with customer assessments and solution design
90% - break-fix and customer support
Seeks opportunities to improve territory parts budget and inventory control
Perform other relevant duties as assigned by management
QualificationsDemonstrated experience in servicing and repairing production print machinery.Proficient in mechanical and electrical troubleshooting within a production print environment.Familiarity with a variety of production print technologies and systems.Exceptional communication skills and a strong customer service orientation.Ability to work independently and adapt to diverse client environmentsNetwork Skills:
Install and troubleshooting of basic printing and scanning solutions.
Microsoft OS peer to peer and client side of server environments
Familiar with printing from common business appsSolutions Knowledge: Basic understanding of solutions portfolioProduct Knowledge: Excellent working knowledge and certification of production systemsColor Skills: Working knowledge of calibration, and RIP configurationsCommunication Skills: Excellent verbal and written and interpersonal
Mentoring and Instruction: 10% - based on technical expertise
Pre/Post Consulting Ability: Moderate
Working directions: Requires limited assistance for more difficult problemsMust be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
Travelling within Canada. Candidate must provide & maintain valid travel documents at own
expense
Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
Standby and afterhours work may be required
Training may require afterhours travel and stay overs including weekends
Perform other relevant duties as assigned by managementWhat We OfferSalary DisclaimerCompensation Range: $53,317.28 – $76,644.68 annually.Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job-related knowledge, geographic location, and specific business needs.Benefits and employee perks:
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Tuition Reimbursement Program
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution
- Employee Discounts
- Employee and Family Assistant Program
- And more.
About UsAbout Konica Minolta CanadaKonica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions (Canada) Ltd. is reshaping and revolutionizing the workplace to achieve true connectivity through the portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. Through its ongoing work, the company is fortunate to be continuously recognized for its products and services. This includes, but is not limited to being included on CRN’s MSP 500 list numerous times; named a finalist in the IT Software Category by The World Technology Awards; recognized as the by Brand Keys and presented with Keypoint Intelligence’s BLI 2021 A3 Line of The Year and BLI 2021-2023 Most Colour Consistent A3 Brand Awards for its .also continues to be a key driver for the company. As such, Konica Minolta Inc. has spent six years on the Global 100 Most Sustainable Corporations in the World . For more information, please visit and follow its accounts on , , , , and !
EOE StatementKonica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.