Service Project Representative

• Working on a full range of mechanical service projects opportunities including Heating, Ventilation and Air Conditioning, Refrigeration, Building Automation Controls, Gas/Propane and Oil work in the commercial, retail, manufacturing and institutional markets.
• The ability to understand client requirements and sell solutions which provide short- and long-term solutions for them.
• The ability to prepare, present and sell personalized written proposals, with energy analysis and cost justifications for existing and new clients.
• Maintaining and enhancing client relationships through ongoing business development.
• The skill to qualify opportunities, negotiate client needs and gain commitment.
• Prepare estimates for our various service offerings, design and develop custom solutions adapted to our customers' needs.
• Completing concise reporting of sales backlog, sales plan activity and monthly results (Salesforce).
• Supporting our service group and maintaining strong communications with the technicians in the field.
• Arranging for the purchasing of materials as well as assist in the scheduling, planning and implementation of secured projects.
• Consulting and communicating with our business partners: suppliers, sub-contractors, utilities and inspectors.
• Possessing a desire for continued personal and professional development.

• Are focused on a long-term career.
• Are prepared to invest, with the proper training, the time necessary to take your career to the next level.
• Enjoy connecting with people on the phone, videoconferencing and face-to-face.
• Love to win all the time and find motivation in temporary setbacks.
• Have the ability to work in a self-directed way within a team environment.
• Strong ability to take initiative and confidently direct customer interactions.
• Understand the importance of demonstrating value, having fun and being invited back.

• Immediate / ongoing training.
• Insightful mentorship / technical support.
• Career growth opportunities.
• Company benefits.

• High level of professionalism, ethics, confidentiality and accuracy with fellow employees and clients.
• Excellent organizational and time-management skills.

• Post-Secondary degree or diploma from a Mechanical program or Technology program would be an asset;
• Years of experience as a qualified tradesperson in the construction mechanical and/or HVAC industry may substitute for education requirements.

• Experience in Commercial and Industrial mechanical systems, and/or in a technical occupation related to HVAC would be considered an asset;

• Previous sales and customer service experience would be considered an asset;
• Estimating experience would be considered an asset;
• Previous experience within the service business would be considered an asset;

• Proficient knowledge & understanding of organization & time management - ability to manage several projects and activities concurrently often with tight timelines
• General knowledge of the built environment (building/facility/process) mechanical, heating, cooling, plumbing, electrical, energy systems including related standards & good practice
• Motivated and able to work with deadlines;
• Organization and time management;
• Strong written and verbal communications skills are required;
• Valid driver's license;
• Proficient in MS Office (Word, Excel, Project);

Black & McDonald