Customer Service Advisor

• Answering inbound calls pertaining to customer service and billing support.
• Accurately explaining a customer's bill, identifying an overdue balance, and answering account balance questions.
• Process credit card payments and assist with pre-authorized payment setup and modification.
• Understanding and explaining promotional offers to customers and confidently resolving disputes.
• Supporting inquiries and offering assistance with client products, services and applications.
• Offering entertainment packages and service solutions that add value to the customer and fit their unique lifestyle and financial needs.
• Escalation services to manage complaints that require a Team Leader or Supervisor to make decisions based on guidelines and procedures set out by client.
• Meet KPI targets as set by management and the client.
• Other duties as assigned.

• Effective communication skills.
• Customer Service experience is an asset.
• Punctual, is consistently at work and on time.

• Ability to navigate computer applications comfortably.
• Call center experience an asset but not a requirement.

Gatestone & Co.