C55 - Peer Support Worker ( Grid 21)

• Assist clients to identify barriers and determine positive actions to overcome them

• Support clients by discussing their goals and communicating feedback to Case Managers or Mental Health Workers

• Distribute Harm Reduction supplies and resource materials

• Acts as a back-up to all other support staff

• Assist staff with monitoring the general well-being of clients who might be experiencing substance-induced acute psychosis and/or mental health decompensation

• Draw on personal experiences with incarceration, addiction, and/or mental wellness challenges to provide empathy and support to residents to live their most meaningful, authentic lives

• Maintain client confidentiality and respond to client rights to health care information

• Maintain professional boundaries with clients and staff members

• Practice and encourage respects, trust, empathy, and integrity in interactions with clients

• Convey any information required for documenting on the facility brief

• Other related duties as assigned

• High School diploma or equivalent combination of education, training and experience such as a certificate in Community Social Services”. Approximately 1 year of experience, including lived experience with HIV/HCV and/or justice involvement

• Experience leading or participating in community groups

• Experience providing one-on-one support in a relevant setting

• Satisfactory completion of a criminal records check with vulnerable sector screening is required; ability to obtain Federal Clearance

• Satisfactory completion of Tuberculosis Screening form is required

• Satisfactory completion of Employee Immunization Record form is required

• First Aid 1 and Current CPR certificate is required

• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Strong critical thinking, decision-making, and problem-solving skills

• Ability to perceive situational or other stressors that elevate risk and act proactively in response

• Ability to engage and involve adults in support and learning activities

• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

• High-degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external stakeholders
• Supports an environment of openness, and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Phoenix Society