CUSTOMER SERVICE COORDINATOR

• Manage the full lifecycle of wholesale orders from entry to shipment and invoicing.
• Upload, modify, and maintain orders in AS400 in a timely and accurate manner.
• Ensure customer sales terms, pricing, discounts, shipping terms, and compliance requirements are correctly reflected in the system.
• Monitor order status and proactively follow up to prevent delays, cancellations, or compliance issues.
• Process EDI orders accurately and ensure execution meets customer-specific requirements.

• Partner with Sales to support seasonal campaigns and ensure order execution aligns with budget targets.
• Review and analyze open-to-ship, discounts, returns, and seasonal order trends.
• Identify revenue risks (late shipments, credit holds, at-risk accounts) and escalate proactively.
• Provide insights to Sales to support informed decision-making.

• Collaborate with Logistics to ensure timely and efficient shipment of customer orders.
• Partner with Supply Chain to monitor production delays and updated ETAs.
• Work closely with Finance to manage credit releases and resolve billing discrepancies.
• Coordinate with Merchandising and Marketing to support showroom setup, catalogs, and sales campaign readiness.

• Maintain professional relationships with key wholesale accounts and internal Sales team.
• Ensure timely and clear communication on order status, delays, or compliance requirements.
• Manage customer inquiries, disputes, and return authorizations (RAs) in accordance with company policy.
• Balance customer service excellence with margin and compliance protection.

• Ensure adherence to established order management processes and documentation standards.
• Maintain accurate records for RAs, EDI transactions, and customer compliance requirements.
• Identify process improvement opportunities to enhance efficiency and reduce errors.

• Minimum 3 years of experience in wholesale sales operations or customer service.
• Proven experience managing order portfolios and cross-functional coordination.
• Strong analytical mindset with ability to interpret sales and operational data.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple priorities under tight deadlines.
• Strong written and verbal communication skills.

• Advanced Excel (Pivot Tables, Lookups, reporting analysis)
• Working knowledge of AS400
• Understanding of basic KPIs,
• Experience with EDI order processing
• Experience with Amazon Vendor Central (asset)
• Bilingual English/French (asset)

• Salary: starting from $55,000 upto $62,000 anually
• Dental and Medical Benefits
• Vision Benefits
• Extended Health and Dental Benefits
• Employee Assistance Program (EAP)
• RRSP Match
• Paid Time Off (PTO)

Geox