Healthcare Security Shift Supervisor – Vancouver Coastal Health

• Provide on-shift leadership, guidance, and support to frontline security staff to ensure adherence to site policies and procedures
• Act as the primary escalation point for incidents, supporting staff during medical emergencies, disturbances, and safety events
• Monitor surveillance systems, alarm systems, and access control systems to detect and respond to security incidents
• Coordinate with law enforcement, emergency responders, and internal stakeholders during incidents
• Support shift operations by maintaining situational awareness and ensuring effective communication across teams
• Review incident reports for accuracy, completeness, and compliance with standards
• Conduct on-shift quality checks to ensure performance, professionalism, and service delivery standards are met
• Collaborate with clinical teams, facilities, and site leadership to support coordinated responses
• Assist in implementing emergency response procedures, including fire, evacuation, and critical incidents
• Provide mentorship and real-time coaching to officers during shift to reinforce performance expectations and best practices
• Support onboarding and development of new staff, modelling standards and providing guidance during live operations

• Valid BC Security Worker Licence (SWL)
• Valid Advanced Security Training (AST) certificate
• Valid Non-violent Crisis Intervention Training is an asset
• Minimum 1-2 years of security supervisory or site lead experience, preferably in healthcare or high-profile environments.
• Proven ability to lead, coach, mentor, and manage a team effectively
• Strong understanding of incident management, emergency response protocols, and risk mitigation
• Excellent communication and interpersonal skills, with the ability to engage effectively with staff, patients, and stakeholders
• Strong report writing, documentation, and incident review experience.
• Intermediate computer skills (incident reporting systems, email, basic MS Office)
• post-secondary education in Police Foundations, Community Justice Services, or Law Enforcement is an asset.

• Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
• Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
• Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
• Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.

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