Manager Digital - Services and Products Portfolio - Various Product Lines

Toronto Transit Commission

  • Toronto, ON
  • 124.706-155.847 $ par an
  • Permanent
  • Temps-plein
  • Il y a 21 heures
JOB INFORMATION
Requisition ID: 11692
Number of Vacancies: 7
Department: Information Technology Services (20000014) - Enterprise Services (30000042)
Salary Information: $ 124,706.40 - $ 155,846.60
Pay Scale Group: 11SA (CAN/S/J/11SA)
Employment Type: Regular - Hybrid
Location: Union Station
Weekly Hours: 35 Off Days: Saturday - Sunday Shift: Day
Posted On: September 3, 2025
Last Day to Apply: September 17, 2025
Reports to: Director - IT Business SolutionsThe Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC's legacy of delivering service to hundreds of millions of customers a year. The TTC's new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.The full Plan canCareer OpportunitiesThe TTC is embarking on a strategic transformation to modernize its technology landscape and enhance service delivery across the organization. As part of this transformation, we are implementing an organizational realignment and introducing a product service delivery model within the IT department to support the business capabilities of the TTC.To support this evolution, we are excited to offer multiple leadership opportunities for strategic and results-driven professionals to join us as a Manager Digital - Services and Products Portfolio for various product lines. These roles will oversee and coordinate activities within designated portfolios, ensuring operational goals are met efficiently and cost-effectively, while fostering a respectful, inclusive, and collaborative work environment. We are currently hiring managers for the following product lines:
  • Payroll & Workforce Management
  • Workforce Productivity
  • Finance
  • Supply Chain Management
  • Information Technology & Engineering
  • Demand Response Transit
  • Digital Customer Experience
What You Will DoReporting to the Director - IT Business Solutions as a Manager, Digital Services and Products Portfolio you will lead a team responsible for delivering end-to end product and service outcomes across a defined portfolio of business capabilities and applications. You will play a key role in developing and executing product roadmaps, investment plans, and business priorities to ensure the delivery of high-value, outcome-driven services.You will work closely with business partners to identify opportunities, understand pain points, and proactively evolve the products under your ownership to meet changing business needs. You will provide detailed estimates of resources, costs, timelines, and impacts for new initiatives, supporting business case development, and prioritization of product features and enhancements.Through an agile and value-driven approach to resource allocation, you will direct the assignment of cross-functional teams and capabilities, ensuring responsiveness to business demand while balancing innovation, technical debt, and operational excellence.Maintaining close partnership with business stakeholders, you will proactively identify and address product performance gaps, pain points, and strategic opportunities, while also collaborating with ITS technical teams to align with enterprise architecture, platforms, and shared services. You will ensure that all product development and lifecycle management activities follow established technical, security, and compliance standards.You will monitor and report on product performance, customer satisfaction, and delivery outcomes, tracking key metrics against roadmaps, OKRs, and strategic goals. This includes managing budgets tied to product lines, conducting value assessments, and providing recommendations on product investment to senior management.Additionally, you will contribute to the development of the annual planning cycle for Product Portfolio, based on product strategies, business objectives, and technology evolution. You will evaluate team and product performance using key indicators such as business value delivered, roadmap execution, customer feedback, and operational reliability.In some cases, you may also manage capital projects that have a significant impact on existing systems within your portfolio.Demonstrate behaviors that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Help to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies.Participate in the TTC Customer Service Ambassador Program.What Skills You Bring
  • Apply analytical skills
  • Communicate in a variety of mediums
  • Engage in organizational development
  • Plan and organize activities / projects to meet section and organizational goals
  • Manage projects
  • Demonstrate specialized expertise and knowledge in the assigned field
  • Manage conflict
What Qualifications You Bring
  • Successfully completed a post-secondary college diploma or university degree in a relevant discipline such as Computer Science, Engineering, or Business-or possess an equivalent combination of education, training, and experience.
  • Extensive knowledge of product and systems development, covering the full lifecycle from strategy and design through build, implementation, support, and continuous improvement.
  • Experience includes working with a product-centric service delivery model, with proven ability to deliver business value through cross-functional collaboration, agile practices, and technology alignment. Relevant experience includes, but is not limited to:
  • Payroll & Workforce Management: Experience managing HR and payroll systems using SAP S/4HANA, including Payroll and Benefits modules, and SAP Workforce for Time and Attendance solutions.
  • Workforce Productivity: Experience supporting enterprise productivity platforms such as Microsoft 365/PowerApps, SharePoint for document and records management, BizTalk/Logic Apps for process integration, and Project Online for project portfolio tracking and collaboration.
  • Finance: Experience with financial systems on SAP S/4HANA, including core finance modules (GL, AP/AR, Asset Accounting, Controlling), as well as integration with SAP Concur for travel and expense management.
  • Supply Chain Management: Experience with supply chain and procurement technologies including SAP S/4HANA, Ariba, Fieldglass, and modules such as SAP MM (Materials Management) and SAP WM (Warehouse Management).
  • Information Technology & Engineering: Experience managing internal IT product lines using platforms like ServiceNow for ITSM, Azure DevOps for agile planning and release management, and specialized solutions for engineering and construction workflows.
  • Demand Response Transit: Experience with transit workforce and scheduling solutions, particularly GIRO HASTUS On Demand and related tools tailored for transit workforce and demand response operations.
  • Digital Customer Experience: Experience with digital engagement platforms such as Sitecore for web content management, Microsoft Dynamics CRM for customer relationship management, and other digital channels including signage and self-service interfaces.
  • Demonstrate sound judgment, strong organizational and analytical skills, and a proven ability to solve complex problems.
  • Effective interpersonal, verbal, and written communication skills are well-developed, enabling you to effectively facilitate discussions and deliver impactful presentations.
  • Proven leadership and people management skills - leading high performing teams that improve service outcomes while developing and retaining staff.
  • Progressive, senior-level experience in management roles, with a successful track record across all phases of the product and systems development life cycle. This experience has equipped you to lead teams, manage resources, and deliver results in a diverse information systems environment.
  • Possess or can rapidly acquire comprehensive knowledge of the Ontario Human Rights Code and Related Orders, including requirements for disability accommodation and accessibility for both employees and passengers.
What We Offer
  • Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
  • A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
  • One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
  • A comprehensive package that covers health, dental, vision and more.
  • Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' wellbeing.
Commitment to EDIThe TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.We thank all applicants for their interest but advise only those selected for an interview will be contacted.

Toronto Transit Commission