Hybrid work schedule -This position can be filled in any of our offices across CanadaThe IAM analyst must have excellent customer care and communication skills, as this key role will support all levels of internal clients within the company.The team is primarily responsible for managing and controlling the administration of all user accounts including setup, administration and maintenance, as well as managing mobile devices. This is a permanent, full-time position reporting to the IT services delivery manager.You will be focusing on:Facilitating the creation and management of user accounts and associated system accessProviding leadership and mentorship to the assigned IAM teamPrimary contact for issues that cannot be resolved immediately with appropriate members of the level 2 and level 3 support teamsEnsuring assigned projects are delivered on timeResponsible for completing quality assurance audits on all arrivals/departures accountsCreating and maintaining onboarding and provisioning process documentationProviding monthly reports on the quality assurance audits to managementIdentifying and detailing areas for continuous service improvement to managementEngaging in formal and informal knowledge transfer, ensuring that knowledge base articles and documentation are available to the team and kept up to dateWhat you bring to the role:Diploma of collegial studies in computer science or the equivalentMinimum 5 years of Identity & Access Management compliance and improvement experience, preferably in a law firmProcess driven with the ability to focus on the end resultBilingual (spoken and written French and English)Ability/willingness to work overtime if necessaryWindows & MS365 / Azure ADMFA AuthenticatorMobile Device Management solutionsMECM/SCCM (reporting, collection management, log analysis)MS 365 – Outlook AdministrationServiceNow Request managementKnowledge of single sign-on (SSO)Some knowledge of scripting languages and data analysis toolsProcess mappingWhy join our team:Hybrid work environmentRetirement savings plan with employer contributionBenefit premiums paid by the firmTelemedicine servicesWellness matters: Flexible health and wellness allowance that covers much more than gym memberships!Training and development programs based on your interests and needs
