Saturday Red Seal Automotive Technician
Canadian Tire
- Cambridge, ON
- Permanent
- Temps-plein
- Provides an excellent customer experience by ensuring an ongoing commitment to the needs of the customer and their vehicle.
- Explains procedures and repairs and any additional maintenance work required to customers in an effort to attain a trusting relationship and long-term retention.
- Liaises with Management/Service Advisors/Installers and Back Parts Window Associate to ensure a smooth flow of communication during repairs or maintenance work and that all commitments are achieved.
- Provides accurate estimates and written vehicle reports for all work performed.
- Provides quality workmanship to meet or exceed industry standards.
- Performs tasks in compliance with industry flat rate time allowances.
- Ensures that an unsafe vehicle is reported to management and the vehicle owner.
- Ensures vehicles are kept clean and free of damage by using seat covers and floor mats.
- Provides business card to each customer.
- Retains used parts for the customer on request.
- Shares ideas and suggestions to improve the customer experience in the Automotive Service Centre.
- Deals with challenging situations in a professional manner.
- Performs accurate and complete vehicle inspections, diagnostics and repairs.
- Performs daily bay inspections in order to ensure shop neatness/cleanliness.
- Instructs monitors and verifies work completed by apprentices. Shares skill set and knowledge with staff members.
- Estimates cost and time for service and repair needs on the customer’s vehicle to Service Advisor.
- Completes and reviews repair orders and vehicle inspection reports with customers and/or service advisors.
- Maintains company and personally-owned equipment and tools, as required.
- Remains current with up-to-date knowledge of the operation, maintenance and repair of most domestic and imported vehicles.
- Performs road tests in compliance with store policy.
- Is respectful of all shop tools and equipment.
- Participates in meetings and all training as required and listens to feedback to improve their own abilities.
- Complies with company, store and Automotive Service Centre policies.
- Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
- Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
- Completes other tasks, as required.
- Knowledge of current automobile technology.
- Valid mechanic’s license and driver’s licence for province of employment.
- Ability to work effectively with computerized systems.
- Good working knowledge of CoStar is considered an asset.
- Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.
- Strong orientation towards customer service excellence.
- Strong belief in the Canadian Tire Values of honesty, integrity and respect.
- Ability to serve customers in a professional manner and to inspire their confidence and trust.
- Ability to work effectively in a fast-paced, customer-focused environment.
- Strong communication skills, ability to listen carefully and to give precise instructions.
- Aptitude for building and maintaining interpersonal relations, both with customers and coworkers.
- Ability to plan, organize, delegate and follow-up on daily tasks.
- Ability to resolve problems and make decisions.
- Ability to work in a team environment to achieve common goals.
- Ability to adapt and cope with pressure.
- Entrepreneurial and results oriented.
- Next levels: Service Advisor, Department Manager and Service Manager.
- Other automotive opportunities in a large network of more than 485 Canadian Tire Automotive Service Centres across the country.
- Career opportunities across the larger Canadian Tire family (Canadian Tire Petroleum, PartSource, Mark's, FGL Sports Ltd, Canadian Tire Corporation Limited and Canadian Tire Financial Services).
- Standing/walking for 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from “light” to “heavy”.
- Lifting and turning repeatedly throughout the shift.
- Lifting above the shoulder, from floor to shoulder and floor to waist.
- Going up and down a ladder while carrying merchandise.
- Walking and carrying things at the same time and pushing/pulling, as required.
- Twisting, turning, reaching and working above shoulder level.