Bilingual Guest Services Agent (Full-Time)
- Ottawa, ON
- 23,86 $ par heure
- Permanent
- Temps-plein
- Wonderful company culture - our colleagues are at the heart of all that we do
- Food & Beverage discount of 50% in our restaurants
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Comprehensive extended health benefits package
- Full rate of pay of $23.86/hour
- Provide outstanding service to our internal and external guests
- Assist with tour check-ins and greet the tour guide and groups when required
- Generate reports for other departments in the hotel
- Key member of crisis & emergency team
- Register and checkout hotel guests
- Act as an ambassador of Fairmont Château Laurier
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Assist Leadership in performing daily duties
- Follow all safety policies
- Overnight shifts are a possibility, but not a daily requirement of the position
- Other duties as assigned
- Fluent in both official languages
- Previous Front Desk Agent experience in a similar environment
- Excellent verbal and written skills
- Must have the ability to handle cash effectively and accurately
- Computer literate with exposure to Opera Cloud, Outlook, Word and Excel is a strong asset
- Active listener, self-starter
- Able to make decisions and take initiative
- Ability to type 40 words per minute
- Positive and pleasant attitude
- Able to work alone
- Strong team player
- Detail oriented
- Must be able to work in a very busy environment
- Standing during entire shift
Nous sommes désolés mais ce recruteur n'accepte pas les candidatures en provenance de l'étranger.